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Aps 3 - Customer Service Officers

2 weeks ago

Cooma, Australia Australian Government Department of Defence Full time

$62,863 - $69,265 (plus Super)
- Cooma - NSW

**The Role**
- You will require the ability to read and translate knowledge content and convey this in response to customer enquiries.
- You will work in a high tempo environment which requires the ability to adapt to frequent changes.
- You will require good written and verbal communications skills including the ability to identify and ask relevant probing questions.
- Customer Service Officers have a wide and desirable skill set in the Department that can provide a platform for multiple career paths and opportunities both within the Customer Service Network and the broader Defence community.

**About our Team**
The Directorate of Customer Access Management (DCAM) is one of 3 Directorates forming the Customer Service Network within Defence and is responsible for the 1800DEFENCE access channel as well as the lead Directorate for the development, management and strategic direction of the Customer Service Network and the product and services delivered. 1800DEFENCE is a rostered contact centre environment located in Cooma, NSW and Hobart, TAS.
- Monday 7:30am - 7:00pm
- Tuesday 7:30am - 10:00pm
- Wed-Fri 7:30am - 7:00pm
- Sat-Sun Closed Hours are Australian Eastern Standard Time (AEST)

We are looking for full time and part-time employees (minimum 20 hours per week) with a passion for customer service, who are enthusiastic and can work as part of a team.
- You will be required to have strong verbal, active listening and written communication skills.
- You will be able to multi-task, manage time effectively and enjoy working in a fast paced rostered environment.
- You will have proficient computer skills with the ability to adapt to changes and learn new skills.
- You will be able to identify customers’ needs, clarify customer information, research issues and provide solutions and or alternatives utilising a knowledge base system.

In turn, we will provide you with:

- Performance-related annual salary progression
- 15. 4% superannuation
- Negotiated Part-Time and flexible work arrangements to support a work life balance i.e. family and education commitments (minimum 20 hours per week)
- Overtime rates available post 7:00pm
- In addition to 20 days of annual leave per calendar year, you will receive additional paid leave during the Christmas and New Year period
- A range of Personal, Parental and Reservist leave
- A number of Health, Wellbeing, Diversity and Inclusion networks
- Defence Employee Assistance Program provided by Converge International
- Career opportunities in a broad and geographically dispersed organisation.
- If you are looking for a dynamic and exciting opportunity, where you will engage with a variety of customers as part of an integrated and diverse workforce and you enjoy working in a role where no two days are the same, we recommend you call the Contact Officer and discuss further

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