Aps 3 - Customer Service Officers

7 days ago

Cooma, Australia Australian Government Department of Defence Full time

$62,863 - $69,265 (plus Super)
- Cooma - NSW

**The Role**
- You will require the ability to read and translate knowledge content and convey this in response to customer enquiries.
- You will work in a high tempo environment which requires the ability to adapt to frequent changes.
- You will require good written and verbal communications skills including the ability to identify and ask relevant probing questions.
- Customer Service Officers have a wide and desirable skill set in the Department that can provide a platform for multiple career paths and opportunities both within the Customer Service Network and the broader Defence community.

**About our Team**
The Directorate of Customer Access Management (DCAM) is one of 3 Directorates forming the Customer Service Network within Defence and is responsible for the 1800DEFENCE access channel as well as the lead Directorate for the development, management and strategic direction of the Customer Service Network and the product and services delivered. 1800DEFENCE is a rostered contact centre environment located in Cooma, NSW and Hobart, TAS.
- Monday 7:30am - 7:00pm
- Tuesday 7:30am - 10:00pm
- Wed-Fri 7:30am - 7:00pm
- Sat-Sun Closed Hours are Australian Eastern Standard Time (AEST)

We are looking for full time and part-time employees (minimum 20 hours per week) with a passion for customer service, who are enthusiastic and can work as part of a team.
- You will be required to have strong verbal, active listening and written communication skills.
- You will be able to multi-task, manage time effectively and enjoy working in a fast paced rostered environment.
- You will have proficient computer skills with the ability to adapt to changes and learn new skills.
- You will be able to identify customers’ needs, clarify customer information, research issues and provide solutions and or alternatives utilising a knowledge base system.

In turn, we will provide you with:

- Performance-related annual salary progression
- 15. 4% superannuation
- Negotiated Part-Time and flexible work arrangements to support a work life balance i.e. family and education commitments (minimum 20 hours per week)
- Overtime rates available post 7:00pm
- In addition to 20 days of annual leave per calendar year, you will receive additional paid leave during the Christmas and New Year period
- A range of Personal, Parental and Reservist leave
- A number of Health, Wellbeing, Diversity and Inclusion networks
- Defence Employee Assistance Program provided by Converge International
- Career opportunities in a broad and geographically dispersed organisation.
- If you are looking for a dynamic and exciting opportunity, where you will engage with a variety of customers as part of an integrated and diverse workforce and you enjoy working in a role where no two days are the same, we recommend you call the Contact Officer and discuss further

Information pack Opens in new window

  • Aps 3 - Customer Service Officer

    7 days ago

    Cooma, Australia Australian Government Department of Defence Full time

    $62,863 - $69,265 (plus Super) - Cooma - NSW, Hobart - TAS **The Role** **About our Team** DCAM is responsible for the development, management and strategic direction of the Customer Service Network (CSN) in alignment with Service Delivery Division and wider Defence strategic direction and reforms. DCAM works with business areas to develop the boundaries...

  • Customer Service Officer

    1 week ago

    Cooma, Australia Snowy Monaro Regional Council Full time

    Posted: 28/05/2025 Closing Date: 09/06/2025 **Salary**: $67,342.56 - $74,333.59 **Job Type**: Permanent - Full Time Location: Berridale, Bombala, Cooma or Jindabyne Job Category: Customer Service **Package**: $67,342.56 - $74,333.59 + 11.5% Super (Grade 6 of the SMRC Salary System 2024-2025) **Position Description**:**Customer Service...

  • Customer Service Officer

    3 weeks ago

    Cooma-Monaro, Australia Snowy Hydro Full time

    Overview Business Unit: Corporate Affairs, Community & Sustainab Date: 3 Sept 2025 Requisition ID: 514 About Snowy Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty...

  • Customer Service Officer

    3 weeks ago

    Cooma-Monaro, Australia Snowy Hydro Full time

    OverviewBusiness Unit: Corporate Affairs, Community & SustainabDate: 3 Sept 2025Requisition ID: 514About Snowy Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains...

  • Aps 4 - Workforce Planning Officer

    1 week ago

    Cooma, Australia Australian Government Department of Defence Full time

    $71,207 - $77,739 (plus Super) - Cooma - NSW **The Role** Within the Customer Service function an APS4 Customer Service Officer is accountable under limited direction to perform and achieve moderately complex customer service and administrative work within an integrated workforce. They are accountable to have a good understanding of and compliance to...

  • Cooma Airport

    3 days ago

    Cooma, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a...

  • Customer Service Officer

    18 hours ago

    Cooma-Monaro, Australia Snowy Hydro Careers Full time $45,000 - $60,000 per year

    About Snowy: Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and...

  • Clinical Support Officer

    23 hours ago

    Cooma, Australia Southern NSW Local Health District Full time

    **Employment Type**: Permanent Full time and Part time available. **Location**: Cooma **Position Classification**: Admin Clinical Support Off Lvl 3 **Remuneration**: $68,338.79 - $70,468.72 per annum **Hours Per Week**: 38 hours per week **Requisition ID**: REQ566123 **Applications Close**:**Thursday 17 April 2025 11:59pm **Interview Details**:Scheduled...

  • Customer Service Officer

    2 weeks ago

    Cooma-Monaro, Australia Bendigo Bank Full time

    OverviewIt starts here.With Bendigo Bank... and you.We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do...

  • Customer Service Officer

    2 weeks ago

    Cooma-Monaro, Australia Bendigo Bank Full time

    OverviewIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to...