Boutique Manager

**Shine with us**:
Since its starry-eyed beginnings, Molten Store has been inspired by a sense of wonder in all things historical. We’re a proudly Brisbane-born brand with a flagship boutique on James Street & a dreamy boutique in Westfield Chermside.

We’re on a mission to connect our customers with their dream jewellery. Are you passionate about fine jewellery, history and sustainability?

Based in-store on a full-time (Tuesday - Saturday) roster, the Boutique Manager supports our retail team and boutique location in leading team culture, boutique operations, and business performance.

**We offer**:

- An inclusive and kind working environment
- A competitive bonus structure
- A generous staff discount
- Career progression in a fast-growing business

**About you**:

- A minimum of two years of experience in a retail management role
- Fine jewellery experience is desired, but not essential
- Highly detail-oriented and an excellent communicator

**As our Boutique Manager, we will empower you to**:

- Lead your team to achieve or exceed boutique targets, championing a culture of first-class customer service
- Achieve or exceed personal sales targets to set the benchmark for team performance
- Lead a high-performance culture by coaching and delivering direct feedback to your team, implementing and maintaining a reporting structure and framework for performance management from small incidents to critical issues with the support of the Founder
- Prepare the monthly roster for your boutique location, ensuring wage budget targets are met and casual shifts are distributed so as to meet or exceed sales targets
- Instigate a culture of team development by coordinating a bi-annual performance review with your team, conducting performance reviews with all of your boutique location team members, following up with coaching or/and performance management as required with the support of the Clientele and Merchandise Manager
- Onboard new team members, ensuring all relevant payroll information is supplied as per direction from head office and rostering training shifts to cover operations with oneself and also with the Clientele and Merchandise Manager to cover product and clienteling
- Approve timesheets for the broader retail team weekly, submitting to payroll as per deadlines
- Uphold a professional standard by demonstrating professional acumen around managing team expectations, safe-guarding confidentiality around senior management decisions, and making decisions that protect our brand and reputation
- Be the highest point of escalation for customer complaints before Head Office for matters concerning your boutique location, ensuring the complaints are dealt with swiftly and with empathy while still advocating for the best interests of the business
- Proactively communicate feedback and insights on product and customer service to the Clientele and Merchandise Manager to drive a culture of optimisation and improvement
- Collaborate with Head Office to implement and maintain standards of customer care, balancing a high standard of empathy for the customer while upholding the business's best interests
- Ensure team members complete designated Trainual modules during their working weeks, delivering insights and reporting back to Head Office to update on team training progress where requested
- Assist the HO team with product logistics and transfers as required, ensuring responsibility for the despatch and receipt of stock within your boutique location
- Proactively lead improvement and optimisation recommendations around the in-store experience, requesting support from Head Office as required
- Oversee the cleanliness and house-keeping of your base location, requesting maintenance support and supplies from head office as required

**To apply**: