Customer Lifecycle Communications Specialist 12 Month Max Term Contract

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
About the role
Join our team on a 12 month maximum term contract as Customer Lifecycle Communications Specialist In this role, you'll be at the forefront of driving customer communication activities for the Dodo and iPrimus brands. You'll play a pivotal role in shaping product, service, and mandatory communications, ensuring that every message resonates with our audience and aligns with our brand values.
What you’ll be doing day-to-day
- Execute end-to-end product and service-based communications: Deliver key business messaging generated by stakeholders across the Consumer business. This includes all steps of the customer communications process, from planning and copy creation to design, audience selection, briefing, automation, signoff, testing, and reporting.
- Create dynamic campaigns and activities: Develop and execute campaigns across various channels, including eDM, SMS, direct mail, outbound, and other applicable channels.
- Support the planning and delivery of customer marketing and communication activities: Contribute to the creation and running of processes, including planning, prioritization, data/audience selection, and automation. Collaborate with stakeholders across Marketing, Product, Service, Technology, and Delivery teams.
- Report effectively on campaign activities: Provide insightful reports on activities conducted in line with campaign or communication objectives.
- Manage the Customer Marketing budget: Contribute to the effective management of the budget, ensuring resources are allocated efficiently.
- Drive agile processes: Conduct agile processes to advance the Customer Lifecycle Communications roadmap.
- Progression of the Customer Lifecycle Communications roadmap.

What you’ll bring to this role
- Proven track record in executing comprehensive customer communication and lifecycle marketing programs from start to finish.
- Exceptional attention to detail, ensuring accuracy in messaging, adherence to regulations, and flawless campaign execution.
- Strong data acumen, driven by a passion for leveraging customer insights and results to craft effective campaigns and optimize performance.
- Highly developed skills in stakeholder management, project management, and analytical thinking, coupled with excellent verbal and written communication abilities.
- While telco experience is a plus, we value experience in regulated or service industries just as highly.
- Familiarity with agile methodologies and processes is highly desirable, showcasing adaptability and a forward-thinking approach.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building C