Growth Ops Governance

**The role**
As the Growth Ops Governance & Continuous Improvement Analyst, you will play a key role in ensuring compliance and risk management initiatives are upheld across Growth Ops teams, including Marketing, Media, Digital, Aggregation, and our external white label & alliance partners.

**This is a fixed term contract role - starting from 17/11/2025 and ending 10/07/2026**

**Position Accountabilities**:

- Continuously improve and evolve Growth Ops policies and procedures in response to internal and external factors.
- Maintain a compliant framework for product design and distribution requirements across all Growth Ops relationships.
- Implement and enhance monitoring activities to ensure effective control operation and risk identification.
- Review, provide advice and endorse third party supplier risk assessments for divisional contract owners.
- Support the maintenance and improvement of the Growth Ops policies and procedures framework.
- Provide governance SME advice for various divisional projects.
- Develop strong relationships with internal stakeholders and contribute to management reporting.
- Assist with risk, compliance, and audit programs to support superior business outcomes.

**What experience you’ll bring**
- 2+ years of experience in a similar role, preferably within the financial services industry.
- Experience in process mapping and process improvements
- Experience in monitoring/assurance activities (desirable)..
- Familiarity with process mapping tools, Confluence, and JIRA.
- Strong problem-solving, decision-making, and analytical skills.
- Excellent communication skills, both written and oral.
- Knowledge of compliance standards, legislative requirements, and industry codes (desirable).
- Experience with General Insurance in Australia, especially in Licensee/Authorized Representative/Referrer relationships (desirable).

**Our Perks**
- ** Location - All Sites**
This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

**The benefits of working at A&G**
- ** Be rewarded**:

- we recognise high performance and reward our people for their hard work through perks.
- ** Work flexibility** - with options to work from home two days per week.
- ** Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us -** we’ve got learning and professional development opportunities to suit everyone.
- ** Give back -** our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money** - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.