Customer Success Manager, Apac

**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us?**:
We are part of an exploding industry where we have conquered the global market and due to growth we are looking for a Customer Success Manager to join our Customer Success team here in Melbourne.

Our Customer Success Managers are responsible for supporting our business customers on the journey to achieve their objectives and goals, and renewing and expanding our current customer relationships. The team play a crucial role in Trustpilot's commitment to building trust and transparency between consumers and businesses around the world.

You will need a proven track record of client retention and growth, are an expert in building consultative relationships and passionate about being responsible for ensuring that every Trustpilot customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle.

**In your role you will**:

- Establish a relationship with our customers that ensures customer's overall adoption and satisfaction with Trustpilot products, which will strengthen their adoption and ensure subscription renewal and reduce churn
- Own the success of assigned customers, including Enterprise and Strategic accounts, ensuring that they meet their business objectives and realise the full value of the Trustpilot platform and services by defining short, mid and long term Trustpilot goals
- Develop business expansion potential with your accounts and deliver a sustainable pipeline of upsells
- Own, manage and engage a dedicated portfolio of accounts
- Showcase success stories and wins with the internal teams and our customers
- Work alongside the Implementation, New Biz, Partnership, Support, Marketing and Content Integrity teams to ensure the best outcomes for your customers

**We are looking for people who have**:

- 3+ years account management, customer success, B2B sales experience within a SaaS company, experience in a digital marketing environment
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships with multiple stakeholders whilst working to mitigate churn, drive engagement and revenue growth including high value and Enterprise businesses
- Demonstrated experience of growing an assigned portfolio and hitting commercial targets
- Ambitious, and self-motivated team player who is comfortable working in a fast-paced environment
- Passion for technology and for being a part of a fast-growing SaaS company
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
- Experience within Online Marketing, e-commerce or SaaS environments strongly preferred

**We offer**:

- Opportunities for you to be directly involved in what your personal and professional development entails
- The opportunity to be a key player at a global market leading tech company
- Vibrant culture in our Cremorne office and opportunities for flexible working
- Generous and rewarding commission and incentive plans
- Engaging and fun events throughout the year
- The opportunity to be involved in and support programs such as Trustpilot Women in Leadership (TWIL) - an employee-led initiative designed to foster strong leadership at Trustpilot by identifying, empowering and equipping high-performing women to move into leadership positions
- Subscription to Headspace app, LinkedIn learning and Blinkist

LI-PM1 **#LI-Hybrid**

If you have questions, please feel free to contact our Talent Acquisition Specialist,

**About Trustpilot**:
At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of table tennis, a cup of coffee or maybe grab some food after work.
- Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our _Privacy Policy._