Guest Experience

5 days ago

Port Stephens, Australia Ingenia Communities Full time

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Job description

Posted Tuesday, 26 August 2025, 9:00 am
- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

**Join the Crew Where Work Feels Like a Holiday**
At **Ingenia Holidays Soldiers Point**, we don’t just offer jobs, we offer joy Nestled in the stunning Port Stephens region, our park is a playground for families and a dream workplace for those who love variety, energy, and a splash of fun.

From helping guests dive into indoor splash zones to watching kids light up at the bowling alley or bike track, every day here is packed with moments that make you smile. Whether you're guiding dolphin-spotters, sharing local tips, or soaking up the good vibes on the village green, you’ll be part of a team that creates unforgettable experiences and has a blast doing it

If you thrive in a lively, guest-focused environment where no two days are the same, **this is your happy place**. Come join us and turn your workday into a holiday adventure

**About the Position**

We are looking for a **Guest Experience Officer** to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.

This position is casual, with the potential for additional hours to be picked up during peak periods.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**About You**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Culture and Benefits**-
Job details
- Pay type
- **Hourly**
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- Port Stephens, NSW, Australia

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