Member Services Team Member

2 weeks ago

Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

Member Experience
Member Operations
Melbourne
Full Time, Permanent
14/4/2025
Full Time / Permanent opportunity located at our East Melbourne location, across the road from Jolimont station with on-site parking
Flexible work arrangements, 17.5% annual leave loading + additional paid leave over Christmas
Leading National Health and Education member-based organisation
$78,009 p.a. + Super
About the role
As one of our vital Member Service Team Members, you'll be the first point of contact for our valued members, managing inbound and outbound enquiries, providing detailed advice and support, while ensuring data integrity. Reporting to the Member Services Team Coordinator, you’ll work closely with internal departments and engage with a variety of key stakeholders, bringing a proactive attitude and a commitment to outstanding service to every interaction.
**As our Member Service Team Member, you'll also**:
Provide technical support for RACGP website enquiries and web-based training platforms, including GP Learning and online exam enrolments.
Perform financial tasks such as processing refunds, generating invoices, and issuing credit notes.
Promote RACGP membership and related products by highlighting key features and benefits to members.
Skills & Experience
Proven ability to build and maintain positive relationships with members and stakeholders, ideally within inbound and outbound sales environments.
Strong verbal and written communication abilities with a customer-focused approach. Skilled in managing difficult or dissatisfied customers with professionalism and empathy.
Highly capable of planning, organising, and prioritising tasks to meet deadlines. Comfortable managing multiple competing priorities and working both independently and collaboratively.
Why Join Us?
**Christmas Leave**: Extra paid leave for employees.
**Work-Life Balance**: Enjoy flexible hybrid work options.
**Career Growth**: Access a robust Professional Development Program.
**Join a Leader**: Be part of an organisation that values innovation and integrity.
**Professional Satisfaction**: Be part of a team committed to exceptional member experience and advancing education and training in general practice.
About the RACGP
The Royal Australian College of General Practitioners (RACGP) represents GPs across urban and rural Australia, supporting the nation’s health system for over 60 years by setting educational and practice standards and advocating for improved health and wellbeing. We promote the future of general practice through community-based training models, including the Australian General Practice Training Program, ensuring GPs are equipped to deliver quality, whole-person care and facilitating ongoing professional development while connecting GPs with communities nationwide.
How To Apply?
Click the ‘Apply’ button and submit your CV and cover letter as one document.
Please visit our careers page for details on our recruitment process and position descriptions. Applications will be reviewed as received, as the process may conclude before the closing date.
**Applications Close**: 28th April 2025
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.

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