Team Member

3 days ago

Melbourne, Victoria, Australia Canon Business Services ANZ Full time
Overview

Join to apply for the Team Member role at Canon Business Services ANZ.

Location: Port Melbourne, Victoria (free onsite parking). Part-time position (8:00 am – 1:00 pm), Monday to Friday with no weekend work.

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to deliver bespoke solutions designed to meet and exceed their business needs, overcoming challenges and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus and agile approaches to solving our clients' key challenges. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you and supports your career progression as part of the group's success.

About You

Working in a fast-paced team environment on a client site, the Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.

Main Duties
  • Handle internal/external calls
  • Deal with customer enquiries
  • Maintain the switchboard databases
  • Assist in organising and setting up the room for meetings and conferences
  • General administrative duties, including assisting in the mailroom operation (handling mail/parcel, courier bookings, etc.), raising and reporting faults
  • Light cleaning duties
  • Maintain office equipment, office supplies and stationery
  • Establish and maintain relationships with clients, suppliers and Canon Business Services to deliver service excellence
  • Perform tasks to ensure the highest level of client satisfaction
  • Comply with Canon Business Services and client standards, policies, and codes of conduct
  • Adopt eco-friendly work practices and identify opportunities for environmental sustainability
  • Any other ad hoc tasks as required
Key Requirements
  • Hold a valid Driver's Licence (preferred)
  • Good knowledge of MS Office and the ability to quickly learn new technology
  • Strong communication and a focus on delivering exceptional customer service
  • Strong organisational and time management skills
  • Ability to work under pressure to achieve stringent service standards
  • Previous customer service experience highly regarded

Please note: You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

We believe in the power of an inclusive and diverse workforce. We expect you will bring your authentic self to work and will contribute to the broader community where we operate. As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps.


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