Café Manager

**Job Title**:Café Manager

**About us**:
Cafe 63 is a renowned franchise with locations across Australia, offering a unique blend of a welcoming cafe atmosphere and high-quality dining. At Cafe 63 Morayfield, we pride ourselves on delivering exceptional customer service and a diverse menu that caters to breakfast, lunch, and dinner preferences. Our cafe is known for its fresh ingredients, signature coffee blends, and a variety of popular dishes, from gourmet sandwiches to smoothies and specialty desserts.

Located at 171 Morayfield Rd, Morayfield QLD 4506, we serve our community 7 days a week, from early morning to late evening. As part of a well-established franchise, we maintain high standards in food quality, hygiene, and customer satisfaction, creating a friendly and efficient environment for both staff and guests. We are looking for dedicated individuals to join our team and contribute to the ongoing success of our cafe.

**Required Qualifications**:

- At least a Diploma qualification in Hospitality Management or relevant fields

**Required Experience**:

- Minimum of 2 years’ experience in a supervisory or managerial role within the hospitality industry, preferably within a franchised cafe or restaurant environment.
- Proven track record of managing the day-to-day operations of a busy franchised cafe, including staff supervision, customer service, and operational oversight.
- Demonstrated experience in adhering to franchise policies and procedures while maintaining operational efficiency and service quality.
- Experience in managing inventory, budgeting, and ensuring compliance with franchisor standards.
- Experience in handling customer complaints, enhancing customer satisfaction, and implementing franchise-driven marketing strategies.

**Required Skills**:

- Strong leadership abilities with proven experience in managing and motivating staff within a franchised restaurant.
- Excellent communication and interpersonal skills for liaising with customers, staff, and franchise stakeholders.
- Superior problem-solving skills, particularly in resolving operational challenges while adhering to franchise requirements.
- High-level organizational and time management skills, with the ability to manage multiple operational demands in a fast-paced environment.
- Strong financial management skills, with experience in budgeting, forecasting, and meeting financial targets within owner’s guidelines.
- Familiarity with point-of-sale (POS) systems and the ability to generate and analyze sales reports.

**Proposed tasks**:
1. **Menu Planning and Specials**:

- Ensure all menu offerings align strictly with the Cafe 63 franchise's approved menu, without unauthorized modifications.
- Collaborate with franchise representatives when new menu items or seasonal specials are introduced, ensuring smooth integration into the cafe’s operations.
- Implement franchise-approved menu changes or promotions, including special events, ensuring that staff are trained to prepare and serve new items consistently.

2. **Purchasing and Stock Management**:

- Coordinate the purchasing of food, beverages, and supplies based on the franchise’s vendor agreements, maintaining a balance between quality and cost control.
- Manage stock levels, particularly for popular to minimize waste and ensure fresh ingredients.
- Maintain detailed records of inventory, adjusting purchasing decisions to meet demand and avoid shortages or overstocking.

3. **Health and Safety Compliance**:

- Ensure that all dining and kitchen facilities comply with health regulations, with a focus on cleanliness and food safety in line with franchise standards.
- Conduct regular inspections to guarantee that all workspaces, from the coffee station to the kitchen, meet hygiene and functionality standards.
- Implement and maintain cleaning schedules for all equipment, particularly high-use items like coffee machines and grills.

4. **Customer Satisfaction and Feedback**:

- Engage with customers to gather feedback on meals and service, addressing concerns and making improvements where necessary to enhance the dining experience.
- Resolve customer complaints promptly, ensuring issues with orders, such as incorrect items or dissatisfaction with beverages, are managed professionally.
- Regularly review customer feedback on popular items and specialty dishes to refine service and offerings.

5. **Staff Management and Training**:

- Select, train, and supervise staff, ensuring they understand franchise protocols, menu details, and customer service expectations.
- Conduct regular staff training sessions to ensure that all employees can efficiently prepare and serve dishes according to franchise standards.
- Develop staff rosters that balance peak periods, particularly weekend breakfast and lunch rushes, with appropriate staffing levels.

6. **Financial Management**:

- Monitor financial performance by tracking daily sales, particularly from high-demand items, to identify tren