Receptionist - Morayfield

2 weeks ago

Morayfield, Queensland, Australia Fitness Cartel Australia & New Zealand Full time
Overview

At Fitness Cartel Health Clubs, we're more than a gym - we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role : In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with heartfelt professional service, providing every person who walks through the doors with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally and answering the phones to making protein shakes and selling our retail products on the shelves.

Responsibilities
  • Greet everyone and serve customers at both the front desk and café.
  • Answer calls, handle queries and listening to complaints, directing the member to the relevant manager if necessary.
  • Utilise the computer and our various software systems to look up member details, create access key tags, process purchases and assist members with booking classes.
  • Assist parents with booking their kids into Kid's Cartel where needed.
  • Learn about our supplement and apparel range to execute supplement and apparel sales to members.
  • Perform café duties, including using a coffee machine and making protein shakes.
  • Maintain venue cleanliness ensuring the reception/café area are always neat and tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
  • Perform opening and closing duties in a timely manner.
  • Follow directions, prioritise and complete tasks in a timely manner.
  • Perform other related duties.
Qualifications
  • Previous customer service experience with excellent communication skills.
  • A "can do" attitude with a thirst for learning and ambition for growth.
  • A passion for health and fitness and eagerness to work for the industry.
  • Be reliable, proactive, punctual, professional and well-presented.
  • Have a strong work ethic.
  • Show initiative, be highly motivated and an adaptable team player, with the ability to multitask.
  • Computer literacy and ability to learn new systems.
  • Communicate and uphold policies and procedures of the business to customers and staff.
  • Hold a current First Aid and CPR Certificates (or willing to attain).
  • Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
  • Have Australian working rights.
What we'll offer you in return
  • A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
  • Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
  • Perks:
    • FREE gym membership to all Fitness Cartel locations.
    • Discounts on supplements, apparel, and café products.
    • Access to Merse Wellness Spas at discounted rates.
    • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
    How to Apply

Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don't wait—apply today

Note: Only candidates meeting our selection criteria will be contacted. No agencies please


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