Customer Service Officer

1 week ago

Yarraville, Australia Doutta Galla Aged Services Full time

Are you looking to join a supportive team with a great opportunity to further develop your administrative skills?

We are seeking a Customer Service Officer (Reception) to join our Doutta Galla Yarraville Aged Care home, on a Monday to Friday full time basis.

**About Yarraville**:
Doutta Galla Yarraville is a close knit aged care community which is home to 45 people. It blends quietly into a heritage streetscape and is a short walk from Yarraville Gardens and the busy village centre.

**About the role**:
The Customer Service Officer the primary point of contact for the home and provides high quality, supportive customer focused administrative and reception services to the home's leadership team, residents, clients, visitors and contractors.

Duties include:

- Prompt, efficient and couteous telephone and face to face communication
- In liaison with the Manager, coordinate replacement of planned and uplanned staff leave and administrative tasks relating to rostering.
- Administrative support for events, documents, reports, letters and newsletters
- Attendance at meetings and recording meeting minutes as required
- Maintaining and distributing the bed vacancy database
- Ensure all cash and / or valuables are securely stored and undertake monthly reconciliation of petty cash
- Ensure employee, resident, administrative and /or financial files and information are stored in a safe, secure and confidential manner

**About you**:
Ideally you will bring with you:

- Previous experience in an administrative and/or reception role, preferably in an aged care setting
- Strong customer service focus
- Ability to use a range of office equipment including telephone system, fax machine, photocopier, etc.,
- Excellent communication and high level interpersonal skills with demonstrated experience in liaising with a broad range of people (as you will need to engage with residents, families, staff, allied health professionals and others)
- Strong planning, time management, organisational and problem solving ability/skills
- Knowledge and experience in Microsoft Office Packages, with an intermediate to advanced level of Word Processing and Excel Database
- Adaptability and be an excellent team player

**Why work for us?**

Working with Doutta Galla is not just about having a job to go to. Working with us is about having a job that is meaningful and rewarding - one that gives back to our communities - one that lets you know that the work you do is truly important and valued. This position offers an exciting opportunity to work in a role you can be proud of.

By joining Doutta Galla you will have the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role you can be proud of and to contribute to an evolving site, making it your own.

**How to apply**:
For more information, refer to the attached position description.
- Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth)._
- Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of a COVID-19 vaccination prior to commencement._

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