Business Liaison Officer

Luxco Energy is an Australian based solar panel company. We take immense pride in being one of the reliable and trusted solar wholesaler in Western Australia.

Western Australia has seen a remarkable increment in its retail electricity rates, which has led to a decrease in solar installation prices significantly over the last few years and has further created a tremendous demand for solar system installations. Due to the rapid growth of our business, we are recruiting for a full-time Business Liaison Officer who will be responsible for being conduit between all facets of the Luxco Energy business and its customers with the primary goal of retaining, growing, and servicing its customers in accordance with the business strategy. This is a very rewarding and diverse role.

Duties include:

- Serve as the lead point of contact for all customer account management matters
- Liaise with warehouse and transport personnel on orders to enhance operational efficiency  
- Support all key account functions; complaint, claim handling, problem solving & other contractually agreed services
- Carry out service failure/complaint investigations and implement corrective and preventive actions Ensure all administrative procedures are followed correctly in a timely and efficient manner
- Provide insights and ideas to offshore operational teams that will improve the overall service and experience for customers
- Foster an environment of continuous improvement by challenging existing ways of doing business and investigating new opportunities for improvement whilst building and maintaining strong, long-lasting client relationship
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Initiating continuous improvements for the customer to achieve that competitive edge

We are seeking a Business Liaison Officer who is a strong communicator and have a background in logistics, warehousing and/or transport as well as working efficiently as an administrative/operational officer, with excellent computing skills and familiar with the OCRM system.

**Job Type**: Permanent

**Salary**: $65,000.00 - $75,000.00 per year

Schedule:

- Fixed shift