Technical Services Officer

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Technical Services Officer - Construction and Engineering**

**Location: Open Nationally**

**Type: Permanent, Full-Time**

**The opportunity**

Technical Services Officer - Construction and Engineering - Provide technical support to a claims team, managing complex construction and engineering claims while ensuring exceptional customer service.

**Your new role**

The Technical Services Officer - Construction and Engineering within Casualty Claims will provide technical information, guidance and support to claims service teams, manage a portfolio of complex construction and engineering claims, deliver claims service to customers, assist with auditing of claims files, perform key review activities and reduce the number of claims.

**Your responsibilities will include**:

- Support the implementation of the claims strategy to enable delivery of overall business targets
- Negotiate settlements of claims within authority levels
- Assist with auditing and key review activities of claims files
- Interpreting and actioning assessor, adjusting and expert reports, managing and instructing investigations and implementing findings in accordance with the overall strategy
- Manage portfolio of complex construction and engineering claims effectively to achieve solid financial outcomes through effective decision making
- Preparation for and attendance at settlement conferences, hearings, and other dispute resolution activities
- Maintain current knowledge of insurance guidelines and policy changes and modifications
- Compliance with all legislation, industry codes and company policies
- Support the Service Manager and coordinate key review activities
- Key technical referral point for claims queries from the Construction team
- Deliver training
- Engage with internal stakeholders (product, underwriting, sales) to support market facing activities, submissions for new business and develop customer value proposition
- Provide feedback on policy wordings and endorsements

**About you**
- Relevant tertiary and/or industry qualifications in disciplines including engineering, construction, insurance and/or law
- Minimum 5 years relevant experience in managing complex construction and engineering claims and/or in a similar role within the insurance industry
- Deep knowledge of construction and engineering insurance products
- Strong problem solving and analytical skills
- Excellent negotiation and conflict resolution skills
- Capacity for self-reflection
- Capacity to give constructive feedback on claims performance to team members
- Exceptional Written and verbal communication skills
- A flexible attitude and a motivated, service-orientated approach that allows you to deliver superior results to your clients and deal with customers confidently and with empathy

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage."

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian