General Manager Baulkham Hills

We’re looking for a **General Manager** who embodies our core values of **caring, brave, and responsible** to lead our dedicated team toward achieving excellence across every aspect of our operations—from financial performance to people management, resident care, and beyond. You’ll have strong support from our executive leadership and with seasoned operational and clinical management professionals by your side, you’ll be empowered to focus on creating a thriving environment for our residents, their families, and the team members who support them.

Nestled in the leafy Sydney suburbs, Bupa Baulkham Hills offers peaceful living just moments from parks, shops, transport, and a friendly local community. The home’s serene environment is complemented by **attractive, modern facilities**for both our residents and staff, ensuring a comfortable and homely living and working experience. Bupa Baulkham Hills offers the perfect balance of peace, connectivity, and convenience.

As a key leader in the home, you will have the autonomy and support to lead in your own way and will enjoy a competitive salary package alongside management bonuses. But that's not all—**Bupa offers additional perks, including subsidised health insurance for you and your family, retail discounts, novated car leasing, and much more.** This is the perfect opportunity to take your leadership career to new heights with Bupa Aged Care.

**Why work at Bupa?**
- Market competitive salary and bonus structure
- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
- VIVA Happier and Healthier - our employee wellbeing program - live healthier and happier - see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

**What does the role look like?**
- Creating a positive and engaged culture in the Care Home for all employees to thrive in
- A visible presence in the home with the team, residents and families by walking the floor, engaging in activities and always seeking collaboration for improvements
- Ensuring Aged Care Standards are embedded within the home
- Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
- Deliver the required sales, occupancy, and financial outcomes
- Management of a high-level aged care budget
- Recruit, retain, and lead your team and facilitate the development of their careers; leaning on the learning and development programs in Bupa such as scholarships, grad programs and traineeships for all level

**Skills & Experience**
- Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback
- Experience in the aged care sector or related fields desirable, but not essential.
- Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers)
- Experience developing or driving continuous improvement efforts in large organisational settings from financial to team development
- Experience leading others through high-pressure situations or adversity
- Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities
- Great stakeholder management skills and a comfort in working with high-level industry partners and executive leaders
- A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards
- Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements

**Culture**

Bupa is an international healthcare company with the purpose of helping people live longer, healthier, happier lives and to make a better world. Across the Group, we are committed reinvesting profits into providing high quality, innovative healthcare for the benefit of current and future customers around the world.

We take pride in deliverin