City Assets Project and Change Lead

Job No:

- **BC2222**
- Location:

- **Blacktown, NSW**
- Blacktown is a vibrant city located in the very heart of Greater Sydney, half-way between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 403,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

**About the opportunity**

This is a unique and impactful opportunity for a change-management professional to lead the transformation of our City Assets directorate.

The City Assets Projects and Change Lead position will play a key role in ensuring projects and change initiatives are on time and on budget by:

- coordinating projects and people to achieve the City Assets Future Directions Plan and the adopted Better Practice Review recommendations
- drive employee adoption and usage of customer-centric processes, current/new systems and other business improvement initiatives
- supporting changes to job roles and organisational structures
- use and drive the adoption of Council’s preferred project management framework.

Reporting to the Director City Assets, you will be responsible for providing expert advice, while helping the City Assets leadership team achieve their project goals; coordinate, lead and report on projects; and promote operational excellence aligned to the core values of the organisation - Safety, Customer Service, Teamwork and Innovation.

The primary responsibility for this role will be creating and implementing change management strategies and plans that maximise employee adoption and usage and minimise resistance. The Projects and Change Lead will work to drive faster adoption, ultimate utilisation and greater proficiency of the changes that impact employees in the organisation to increase benefit realisation, value creation, ROI and the achievement of results and outcomes.

You will use excellent interpersonal skills to coach and mentor others in the City Assets team as you work with them to transform our customer service approach.

**Qualifications and experience**

**Essential**:

- Tertiary qualifications in Business Communications, Organisational Development, Project management, or related discipline
- Change management certification
- Minimum 3 years’ experience in end-to-end improvement or business transformation project delivery; including but not limited to communications, managing change projects and delivering results to maximise efficiencies. This must include demonstrable experience with project management approaches, tools and phases of the project lifecycle
- A solid understanding of how people go through a change and the change process;
- Strong working knowledge of change management principles, methodologies and tools
- Strong communication skills and ability to collaborate with and motivate teams across the organisation
- Exceptional communication skills - both written and verbal for a variety of audiences
- Ability to influence others, establish and maintain strong relationships
- Forward-looking with a holistic approach
- Organised with a natural inclination for planning strategy and tactics
- Problem-solving and root cause identification skills
- Able to work effectively at all levels in an organisation
- Must be a team player and able to work collaboratively
- Acute business acumen, customer centricity and understanding of organisational issues and challenges
- Experience with large-scale organisational change efforts
- Strong Microsoft Office skills, particularly MS Project (or related PM software) and understanding of business information systems
- Experience in facilitating workshops with a range of stakeholders
- Excellent project management skills, including the ability to handle complex problems, prioritise and meet deadlines
- Current class C driver's licence.

**Desirable**:

- Project management qualifications (e.g. Prince2 agile)
- Experience with Prosci ADKAR® Model
- Experience working with TechnologyOne
- Experience in using content management tools
- Record management experience
- Value stream, workflow and/ or process mapping experience
- An understanding of local government and its diverse services and industries
- An understanding of either engineering, asset management or environmental sustainability is favourable.

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