Customer Support Officer

6 days ago

Gordon, Australia reminda Full time

**At reminda, we grow sustainable partnerships by providing fast and friendly payment reminders. We're looking for brilliant communicators to help our customers get back on track.**

**the job**
- engaging with customers via phone and digital channels
- negotiating with customers to reach sustainable repayment agreements
- helping disengaged customers understand their options and to find a workable outcome
- deliver a friendly and supportive customer experience

**about you**
- willingness to learn and uphold the regulatory requirements and legislation that help protect customers;
- kind, with a positive attitude and the ability to work well individually and in a team;
- exceptional communication and self awareness
- no previous experience required, we can provide full training

**the perks**

We believe that life is too short not to enjoy the place we work. You'll enjoy:

- ability to work remotely, onsite in Gordon, or a bit of both. (You must be able to attend the Gordon office for a minimum of 2 days per month. )
- an employee engagement and well-being program, encompassing benefits for both onsite and remote team mates
- a genuinely friendly team with a great culture
- close on-street parking and a quick walk to Gordon train station

Shoot through your resume and tell us a bit about you. We look forward to meeting you
- **Please note**:_
- Full training will be provided and you need to be able to attend the Gordon office for 2-3 weeks initially for induction training.
- To be considered for this role, you must be an Australian Permanent Resident, an Australian Citizen or hold a Valid Working Permit, and pass police and reference checks

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Gordon, NSW 2072

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