Port Agency

Carnival Corporation & plc is excited to announce: We are hiring a **Port Agency & Guest Port Services (GPS) Administrator** to join our Port Operations Team. This full-time permanent position will be based in the **Chatswood, Sydney** and report directly to the Senior Director, Port Operations. In this role, you will provide essential support to the Port Agency & Guest Port Services teams in delivering seamless day-of-port operations and crew logistics. You will act as a key administrative and coordination support across multiple cruise line brands-ensuring efficient turnarounds, compliance with port requirements, and an exceptional experience for guests and crew alike.

**First things first, check out what is on offer**
- Competitive base + super
- Work-life balance - 9-day (compressed hours) working fortnight with full-time pay. Yes, that's a long weekend every fortnight
- Offering a hybrid work model - 2 days WFH and 3 days in the office
- Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more
- Fantastic discount on cruises, onboard product launches, airline, and hotel discounts through our partners

**Key responsibilities will include but are not limited to**:

- Coordinating medical appointments and transport for crew members across all cruise brands
- Processing and reconciling medical invoices with vendors and Port Agents
- Managing pool vehicle servicing, logbooks, and availability for the GPS team
- Submitting and tracking MTPC and PMC documentation and payments for Sydney and Brisbane port calls
- Maintaining internal GPS calendars, staff rosters, signage updates, and visa/passport requirement tracking
- Monitoring NPS feedback, supporting signage requirements, and completing template-based reporting
- Collaborating closely with a small, fast-paced team of 8 to support smooth turnaround operations

**About You**:
You're highly organised, solutions-focused, and always thinking a few steps ahead. You take pride in managing competing priorities, maintaining accuracy under pressure, and spotting opportunities to improve the way things are done. With a proactive mindset and a strong sense of ownership, you know how to keep yourself busy and productive without needing direction. You're confident working independently but equally thrive in a high-energy team environment where collaboration and communication are key.

In a close-knit team, you're the kind of person who pitches in even when your own tasks are complete-someone who checks in, offers help, and keeps things moving without being asked. Your communication skills are clear and professional, whether you're coordinating with vendors, updating stakeholders, or supporting colleagues. You're adaptable, dependable, and calm under pressure-someone who keeps operations running smoothly behind the scenes, no matter how busy things get.

**To be successful in the role, you will have demonstrated**:

- 2 years Administrative, Coordination experience in logistics, operations, or similar settings
- Proficiency in Microsoft Office Suite, especially Excel
- Ability to manage competing priorities with mínimal supervision
- A collaborative and helpful attitude, especially in a fast-paced, team-driven environment
- Strong communication skills, with confidence to liaise across departments and vendors
- Valid driver's licence (essential for managing pool vehicle needs)
- Experience managing documentation and scheduling across multiple systems
- Ability to think on your feet and adapt quickly to changing circumstances

**Desirable**:

- Experience in travel, maritime, or port operations
- Understanding of crew logistics or medical administration

**About Us**:
Carnival Corporation & plc is the world's largest leisure travel company, operating a fleet of more than 90 ships across the world's leading cruise brands, including Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, Costa Cruises, AIDA Cruises, P&O Cruises (UK), and Cunard. Headquartered in Miami, Florida, and London, UK, Carnival Corporation & plc delivers unforgettable vacation experiences to millions of guests annually, sailing to all seven continents and more than 700 ports of call worldwide. The company is committed to providing safe, sustainable, and innovative cruise experiences while fostering a culture of diversity, inclusion, and environmental stewardship. As a global leader in the cruise industry, Carnival Corporation & plc prides itself on delivering exceptional guest satisfaction through a combination of outstanding service, luxurious amenities, and exciting destinations.
- In setting expectations, there will be a one-stage interview and a team meet & greet at the Chatswood Sydney office. _
- Only approved recruiters on our panel will be engaged, and unsolicited resumes from agency recruiters will not be accepted._