Digital Customer Experience Manager

1 week ago


Sydney, Australia O'Brien Glass Industries Limited Full time

As the Digital Customer Experience (DCX) Manager you will lead and champion customer experience programs, specifically through digital channels but with an omni channel approach.

The role:

- Design and develop digital customer programs and projects through identifying gaps in our engagement funnel with the goal to drive conversions and improve the customer experience.
- Map the digital journey and use data to create, deliver and improve customer conversion rates.
- Utilise, manage and update digital analytical and reporting tools / platforms to develop insights and establish best practice reporting.
- Work closely with the various stakeholders (Customer Solutions, Operations, IT) to manage, own, develop and execute online projects to drive conversions which can be used to build campaigns and programs.
- Some travel is required interstate as well as to various offices across Sydney to stay connected to head office, the wider commercial team and key stakeholders.

About you:

- Strong technical, analytical skills and high attention to detail as well as intermediate HTML.
- Understand best practice for all digital UX including websites, social and search.
- Demonstrated understanding of A / B testing, audience segmentation and ability to use these insights to improve online digital journeys and increase conversions.
- Ability to create and execute automation campaigns including design, experimentation, implementation and reporting to compliment the and improve the customer journey.

**Benefits**:

- A range of recognition and reward initiatives to ensure your contribution to our business is appreciated.
- Regular competitions and social events to help keep teams connected and engaged, and opportunities to give back to the community through varied events and activities.
- Learning and development through virtual and in person training and our online portal.
- Hybrid working arrangements available between home and office.

Who are we:

- When you’re part of the O’Brien team, you become part of an Australian Icon.
- We create a workplace culture that fosters safety, innovation, diversity, inclusivity and ongoing professional development through a range of training and learning opportunities.
- O'Brien® is one of the most trusted brand names in Australia and firmly the leader in automotive, home and business glass replacement and provider of electrical and plumbing services.
- We pride ourselves on the quality of our employees, our workmanship and our commitment to providing first class service to every one of our customers.

Our mission:

- CARING - We care about people. We show concern for our teammates, our customers, our business partners, our environment and our community
- COLLABORATIVE - We believe we can accomplish more by working together. We all have an important role to play and by supporting others we become stronger ourselves.
- DRIVEN - We are driven people. We believe in the extraordinary not the ordinary. We believe that it can be done and we will do it
- GENUINE - We act with integrity and with respect for others in a way that generates trust in us. We do not compromise our values or our standards.



  • Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Digital Manager

    2 weeks ago


    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860g**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...


  • Sydney, New South Wales, Australia beBeeDigitalGrowth Full time $90,000 - $120,000

    Job Summary:We are seeking an experienced Digital Growth Manager to lead the development and implementation of a digital customer experience strategy across multiple departments.Key Responsibilities:Develop and execute a comprehensive digital growth plan to drive customer frequency and website conversion.Create and oversee the rollout of our CRM strategy...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - Marketing Communications**Reference #**: - 3453819c**Contact Name**: - Annabelle- **Salary**: - $100,000.00 - $120,000.00 YearIf you are a market leading Digital Content Manager with a knack for engaging and growing customer...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860d**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 36146456**Contact Name**: - Muneera R. Jaranilla- **Salary**: - $145,000.00 - $166,000.00 Year- This innovative fintech business has developed an award winning and world leading technology. After...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - IT & Telecomms**Sub Classification**: - IT - Other**Reference #**: - 3619653**Contact Name**: - Muneera R. Jaranilla- **Salary**: - $130,000.00 - $160,000.00 YearOur prestigious client has established an in-house consultancy for renowned retail e-commerce brands and is expanding...


  • Sydney, Australia Resolution Digital Full time

    Want to join one of Australia's largest and most forward-thinking Digital Media agencies? We are Resolution. We're a part of a global marketing company OMG (Omnicom Media Group), and we're looking for a Experience Optimisation Manager to join our team. We're a growing, full-service digital agency, who creates innovative, data-led infrastructure and digital...

  • Retail Search Manager

    2 weeks ago


    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - Trade Marketing**Reference #**: - 3755732**Contact Name**: - Brett Dickinson- **Salary**: - $150,000.00 - $175,000.00 Year Between $150k and $170k + BonusAre you a seasoned **Retail Search Manager** with a background in **FMCG** or...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - IT & Telecomms**Sub Classification**: - Project Management / Team Lead**Reference #**: - 3620516A**Contact Name**: - James- **Salary**: - $150,000.00 - $180,000.00 YearJoin a team of talented and creative thinkers within a growing and successful ASX listed subscription platform...