
Digital Customer Experience Manager
1 week ago
As the Digital Customer Experience (DCX) Manager you will lead and champion customer experience programs, specifically through digital channels but with an omni channel approach.
The role:
- Design and develop digital customer programs and projects through identifying gaps in our engagement funnel with the goal to drive conversions and improve the customer experience.
- Map the digital journey and use data to create, deliver and improve customer conversion rates.
- Utilise, manage and update digital analytical and reporting tools / platforms to develop insights and establish best practice reporting.
- Work closely with the various stakeholders (Customer Solutions, Operations, IT) to manage, own, develop and execute online projects to drive conversions which can be used to build campaigns and programs.
- Some travel is required interstate as well as to various offices across Sydney to stay connected to head office, the wider commercial team and key stakeholders.
About you:
- Strong technical, analytical skills and high attention to detail as well as intermediate HTML.
- Understand best practice for all digital UX including websites, social and search.
- Demonstrated understanding of A / B testing, audience segmentation and ability to use these insights to improve online digital journeys and increase conversions.
- Ability to create and execute automation campaigns including design, experimentation, implementation and reporting to compliment the and improve the customer journey.
**Benefits**:
- A range of recognition and reward initiatives to ensure your contribution to our business is appreciated.
- Regular competitions and social events to help keep teams connected and engaged, and opportunities to give back to the community through varied events and activities.
- Learning and development through virtual and in person training and our online portal.
- Hybrid working arrangements available between home and office.
Who are we:
- When you’re part of the O’Brien team, you become part of an Australian Icon.
- We create a workplace culture that fosters safety, innovation, diversity, inclusivity and ongoing professional development through a range of training and learning opportunities.
- O'Brien® is one of the most trusted brand names in Australia and firmly the leader in automotive, home and business glass replacement and provider of electrical and plumbing services.
- We pride ourselves on the quality of our employees, our workmanship and our commitment to providing first class service to every one of our customers.
Our mission:
- CARING - We care about people. We show concern for our teammates, our customers, our business partners, our environment and our community
- COLLABORATIVE - We believe we can accomplish more by working together. We all have an important role to play and by supporting others we become stronger ourselves.
- DRIVEN - We are driven people. We believe in the extraordinary not the ordinary. We believe that it can be done and we will do it
- GENUINE - We act with integrity and with respect for others in a way that generates trust in us. We do not compromise our values or our standards.
-
Junior Experience Designer
6 days ago
Sydney, Australia The Customer Experience Company Full time**What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...
-
Digital Manager
2 weeks ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860g**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...
-
Digital Customer Experience Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeDigitalGrowth Full time $90,000 - $120,000Job Summary:We are seeking an experienced Digital Growth Manager to lead the development and implementation of a digital customer experience strategy across multiple departments.Key Responsibilities:Develop and execute a comprehensive digital growth plan to drive customer frequency and website conversion.Create and oversee the rollout of our CRM strategy...
-
Digital Content Manager
2 weeks ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - Marketing Communications**Reference #**: - 3453819c**Contact Name**: - Annabelle- **Salary**: - $100,000.00 - $120,000.00 YearIf you are a market leading Digital Content Manager with a knack for engaging and growing customer...
-
Digital Campaign Manager
1 week ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860d**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...
-
Digital Marketing Manager
2 days ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 36146456**Contact Name**: - Muneera R. Jaranilla- **Salary**: - $145,000.00 - $166,000.00 Year- This innovative fintech business has developed an award winning and world leading technology. After...
-
Digital Analytics Manager
2 weeks ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - IT & Telecomms**Sub Classification**: - IT - Other**Reference #**: - 3619653**Contact Name**: - Muneera R. Jaranilla- **Salary**: - $130,000.00 - $160,000.00 YearOur prestigious client has established an in-house consultancy for renowned retail e-commerce brands and is expanding...
-
Experience Optimisation Manager
2 weeks ago
Sydney, Australia Resolution Digital Full timeWant to join one of Australia's largest and most forward-thinking Digital Media agencies? We are Resolution. We're a part of a global marketing company OMG (Omnicom Media Group), and we're looking for a Experience Optimisation Manager to join our team. We're a growing, full-service digital agency, who creates innovative, data-led infrastructure and digital...
-
Retail Search Manager
2 weeks ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - Trade Marketing**Reference #**: - 3755732**Contact Name**: - Brett Dickinson- **Salary**: - $150,000.00 - $175,000.00 Year Between $150k and $170k + BonusAre you a seasoned **Retail Search Manager** with a background in **FMCG** or...
-
Digital Product Manager
2 weeks ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - IT & Telecomms**Sub Classification**: - Project Management / Team Lead**Reference #**: - 3620516A**Contact Name**: - James- **Salary**: - $150,000.00 - $180,000.00 YearJoin a team of talented and creative thinkers within a growing and successful ASX listed subscription platform...