Technical Specialist, Lfs Operations

**Overview**

The primary objective of this role is the effective day to day management of team activities to ensure agreed service level standards are met. This will be achieved by proactive assessment of daily deliverables, effective allocation and performance of resources, and escalation of issues to ensure accurate and timely processing of all documentation received from investors, industry participants and issuers.

**Key Accountabilities and main responsibilities**
- Identify and coordinate corporate events that impact MFO to ensure critical dates are met and client specific requirements are adhered to
- Ensure all transactions are processed within the time frames provided by the Client Service Level Agreements (SLA).
- Ensure operational and communications compliance with client Business Rules
- Maintain up to date knowledge of all current policies and procedures affecting your team to ensure effective management/utilisation of all resources under your control in an efficient manner at all times.
- Effectively coordinate and/or resolve any escalated issues and/or shareholder/ issuer feedback or complaints
- Contribute to the review, development and implementation of technologies or work practices where appropriate
- Assist in the development and management of key internal and external relationships related to you team in a professional manner at all times.
- Participate in various team, project and management meetings as required
- Assist in the development and training of staff in accordance with operational objectives and core values of Link at all times, contributing to succession planning and individual career development of the staff
- Assist in the management and monitoring of staff performance via productivity and error statistics and provide feedback on individual performance through 1 on 1 sessions and biannual performance reviews

**Experience & Personal Attributes**
- A minimum of 1 year experience managing a small to medium size team
- Demonstrated experience in/knowledge of the managed funds industry and financial markets.
- Sound motivational skills
- Good oral and written communication skills
- Highly developed organisational and problem solving skills
- General technical competence and the ability to learn new systems quickly
- Flexibility - able to meet demanding deadlines and work long hours, including weekends, to meet those deadlines, as required

**What we can offer you**
- Salary Sacrificing via Superannuation - supporting you along your journey to retirement
- Purchased Leave Scheme - purchase additional leave for that next family holiday
- Parental Leave Scheme - plan your future
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Talent Referral Scheme - refer a friend and receive a cash incentive
- Recognition Program - say thank you today
- Wellness Program - rewards and resources tailored to support you and your family
- Corporate Social Responsibility Program, including volunteer leave
- Employee discounts - Access discounted rates and offers from a variety of providers, including Bupa
- FlexiWorks - enabling our employees to work in the office and at home

We are an inclusive employer whose people work collaboratively. We are building a culture where difference is valued. We are doing this by encouraging, supporting and valuing the various talents and perspectives of our people and supporting flexible ways of working. We know that diversity drives innovation and innovation drives growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or careers responsibilities.

**What do I do next?**

If you think you’re a great fit, we’d love to hear from you. Just click on the **APPLY **button. Successful applicants will be required to complete background screening prior to commencement of employment. Please be aware that sponsorship is not available for this role.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities include