Stock Fulfilment Assistant Manager

**STOCK FULFILMENT MANAGER - Perth CBD**

**Your new journey begins with STRAND**
Are you a detail-oriented retail leader who thrives on process, precision, and efficiency? Do you enjoy turning chaos into order and ensuring customers always get what they want, when they want it? If so, this could be the perfect opportunity for you

**About the Role**

As our Stock Fulfilment Assistant Manager, you’ll be at the heart of our operations, overseeing inventory management, replenishment, and web fulfilment to keep our store running seamlessly. Your role ensures that the right products are in the right place at the right time — whether it’s on the shop floor or shipped to a customer’s door.

**What You’ll Do**:
**Stock Management**
- Own all inventory processes - unpack, categorise, and place product correctly on the floor
- Process all stock transfers accurately and promptly (within 5 business days)
- Investigate and resolve outstanding transfers, reporting to the Store Manager
- Track and report out-of-stock SKUs and styles, ensuring team awareness
- Maintain reserve stock areas to brand and OHS standards
- Enforce security tagging protocols before merchandising
- Report and help resolve stock discrepancies
- Conduct regular reserve stocktakes and assist with full store counts

**Replenishment**
- Keep the sales floor fully stocked and organised, ensuring optimal product availability
- Complete stock adjustments promptly to maintain system accuracy
- Communicate incoming stock arrivals to the team or Store Manager
- Prioritise top-selling products for immediate replenishment
- Keep back-of-house and sales floor clear of hazards and obstructions
- Report replenishment issues to the Store Manager for resolution

**Web Sales - Click & Collect & Delivery**
- Process and prepare Click & Collect orders within 24 hours
- Contact customers within 24 hours to confirm status and collection details
- Manage paperwork and maintain stock accuracy for all C&C orders
- Source and secure stock from other locations as required
- Fulfil web delivery orders promptly and accurately (where applicable)
- Maintain up-to-date delivery partner information and customer communication

**Who We’re Looking For**:

- A highly organised retail operator with experience in stockroom or fulfilment management
- A systems-focused thinker who thrives in a structured, fast-paced environment
- A confident communicator who can coach and guide others in best practice
- A proactive problem-solver with a strong sense of urgency and accountability
- Someone who understands the impact of accurate stock flow on sales, service, and profitability

**Why Work With Us?**
- Be part of a supportive, collaborative team
- Career development opportunities across Australia and New Zealand
- 40% staff discount on all store product
- Birthday leave
- Enrolment in our Store Manager Incentive Program
- Enrolment in our company-wide Service Recognition Program
- Employee referral incentive scheme
- Access to a 24/7 Employee Assistance Program

**Who We Are**

It all started from one simple idea: we’re all going somewhere.

Founded in Australia in 1927, Strand has grown to be the leading destination for bags while proudly celebrating its Australian heritage. With over 300 stores across Australia and New Zealand, plus a thriving online store, we are shaping a global brand that drives innovation and opportunity.

At STRAND, we put people first. We work hard, stay humble, and focus on results — always striving to engage, inspire, and bring out the best in ourselves and those around us.

**Job Types**: Full-time, Contract

**Benefits**:

- Employee discount
- Referral program

**Experience**:

- Leadership: 1 year (preferred)
- Retail management: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person