Customer Service Team Member

2 weeks ago

Adelaide CBD, Australia Mel E Career Consultancy Full time

Immediate Start
- Permanent Role
- Global Company

Mel E Career Consultancy has exclusively partnered with a Global company in the Health and Wellness industry seeking a driven and experienced
**Customer Service Team Member.**

The company’s branded, award-winning portfolio of clean lifestyle products includes beauty and personal care, nutrition and household essentials that are formulated without the use of thousands of controversial chemicals and compounds. This holistic live clean philosophy drives every aspect of the brand, going beyond its ingredient paradigm to encompass business operations, company culture, community activism and environmental advocacy.

Reporting to the to the Customer Excellence Team Leader, you will be responsible for providing outstanding Customer Service and maintaining close working relationships with the Business Excellence Team.

**You will**
**actively contribute to the Customer Excellence Team by**:

- Receiving inbound calls
- Following up customer calls where necessary.
- Making outbound calls to customers / Social Marketers.
- Identifying and escalating from customer contact, product issues to relevant departments.
- Documenting all call information according to Standard Operating Procedures
- Liaising with Quality Assurance and Supply Chain teams regarding stock.

To be successful in this role you will previous experience in a Call-Centre, you will be a collaborative, team player who is seeking to join a large Global Business.

**You will also have**:

- High level of customer service.
- Ability to work effectively and efficiently, with a high level of detail and accuracy.
- Patience, tolerance, and empathy enabling effective communication with a broad range of people.
- Ability to identify problems and develop strategies for resolution.
- Ability to ensure confidentiality.

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