Customer Service Coordinator

6 days ago

Lidcombe, Australia JBS Australia Pty Ltd Full time

**Primary Position Objectives**:

- Provide frontline support and advice to foodservice customers.
- Assist customers with inquiries and resolve issues efficiently.
- Maintain accurate records and manage data administration.
- Oversee database administration, ensuring data integrity, security and efficiency.
- Optimize database performance and troubleshoot technical issues.
- Support seamless data management to enhance operational efficiency and decision-making.

**Role Responsibilities**:

- Accurately take orders and provide product information.
- Liaise with customers to identify substitute products.
- Manage databases, ensure data accuracy, and optimize performance.
- Perform regular backups, troubleshoot issues, and ensure data security.
- Resolve customer issues with understanding and empathy.
- Process invoices and manage third-party invoicing/auditing.
- Handle data entry and general database management.
- Provide customer service and sales support.
- Assist in training new team members.
- Attend training sessions on systems, products, and processes.
- Create and update job cards for the customer service department.
- Proactively engage in sales, update contact details, and support sales efforts.
- Maintain order entry KPIs based on team performance.

**Essential Criteria**:

- Previous customer service experience
- Excellent communication skills
- High attention to detail
- An enthusiastic team player
- Able to work in a fast-paced environment
- Flexibility to work morning, afternoon and night shifts

Pay: $75,000.00 - $85,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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