National Service Manager

6 days ago

Enfield, Australia Konekt Workcare Full time

Management of nominated national Insurance accounts

Can be either based in Adelaide or Sydney

At Konekt we have a clear vision of what we want to achieve over the coming years. With the belief that work is good for all, our purpose is to maximise workforce participation and safety. With a mission to be Number 1 in Care, we know that our values of integrity, personal impact, innovation, customer focus and financial sustainability means that we are well on our way to creating real change for Australian workplaces.

**The role**:
**The National Service Manager will be responsible for**:
Driving the delivery of high-quality care services to a portfolio of Insurance customers through proactive internal and external engagement

Strategic planning with a focus on retention and growth

Champion the customer through the Konekt business including training, resource development, performance monitoring, and best practice process development

Take a structured and effective approach to customer service agreements to ensure we are meeting or exceeding expectations and implement solutions to address any areas for service improvements

Continual promotion and development of a customer service focused culture within Konekt

Tender and proposal development and input

Complaints management

Building solid, trusted relationships with team members and customers

**About you**:
Passionate about customer and seek to truly understand customers’ needs

Previous track record of success in service/training or customer facing roles

Technically strong and knowledgeable re working with Insurance customers and within the Comcare jurisdiction;
Ability to critically review national performance and drive improvements across the business to achieve service excellence

Experience in managing the delivery of service agreements.

Strong influencing, stakeholder management

Excellent personal engagement skills and integrity

The ability to work autonomously and as an effective member of a wider team

Able to work under pressure and meet tight deadlines.

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