General Services Manager

Job Requisition ID: 5239
- Legal Entity: Monash Health
- Location: Berwick, VIC, AU, 3806
- Employment Type: Full Time Fixed Term
- Posting Date: 27 Jul 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.**

**About the Role**

Join our team in this exciting leadership opportunity as the General Services Manager, responsible for overseeing the delivery of high-quality, customer-focused general services across Casey Hospital and Casey Early Parenting Centre.

This full-time, fixed-term position (Monday to Friday, until 29 May 2026) is based at Casey Hospital in Berwick. The General Services Manager plays a key role in ensuring the safe, efficient, and compliant operation of general services, including patient services, departmental provisioning, ward services, and infection prevention.

As part of Monash Health’s Support Services leadership team, the General Services Manager reports to the Support Services Manager and manages a significant operational budget. We guarantee that no two days will be the same. The General Services Manager is responsible for:

- Providing support and leadership to the General Services team across multiple sites
- Overseeing employee performance, development, rosters, and training compliance
- Ensuring financial responsibility through effective budgeting and resource management
- Ensuring quality and compliance with safety, legislative, and accreditation standards are met and adhered to.
- Fostering a positive team culture focused on excellent patient and employee experience
- Collaborating with the clinical teams, People and Culture, Recruitment, Finance, as well as external contractors
- Working closely with departmental leads and teams to drive service excellence
- Overall department performance including leading a team and managing a budget

**About Us**

Our Support Services team provides a range of essential non-clinical services that help our hospitals run. We provide food services, central production kitchen, patient support, porters, cleaning, linen, pest control, waste management, hygiene services and some retail services.

You’ll be welcomed into a positive and supportive environment, passionate about delivering care to a diverse and growing local community.

**About You**

We are seeking a positive and motivational leader who will have a strong focus on continuous improvement and customer service. You will have the ability to collaborate and engage with many different people within the hospital, with the ability to talk to anyone. To ensure your success in this role, you will bring the following demonstrated skills, experience and knowledge:

- Proven success in managing a large general services operation, preferably in a healthcare or hospitality setting
- Strong leadership, communication, and stakeholder engagement capabilities
- Proven ability to lead operational functions with sound financial oversight, including budgeting and reporting
- Sound understanding of safe work practices, accreditation and governance standards
- High computer literacy and ability to write clear, concise reports
- Ability to prioritise competing demands and meet tight deadlines

**Mandatory requirements of the role**:

- Relevant qualification in leadership, such as Diploma of Business or Cert IV Health Administration
- Current or recent mid to senior level management experience
- Experience in a complex business structure
- Management experience in a Hospital, Hospotality or Aged Care environment.
- _Certificate IV in Training and Assessment (desirable)_
- _Qualifications in quality management systems or HACCP (desirable)_
- _Relevant administrative or leadership qualifications (desirable)_

**In Return**

As a valued member of the Monash Health team, you’ll have access to a wide range of benefits designed to support your wellbeing, development, and career progression, including:

- **Salary packaging** - increase your take-home pay with generous salary packaging options.
- **Professional development** - access to ongoing training, education, and leadership opportunities to support your career growth.
- **Supportive team environment** - work within a collaborative, multidisciplinary team that values innovation, compassion, and excellence.
- **Employee wellbeing** - benefit from a comprehensive Employee Assistance Program (EAP), staff wellbeing initiatives, and a strong focus on work-life balance.
- **Career mobility** - opportunities to work across Victoria’s largest public health service with a wide range of roles and career