Team Member, Customer Contact

MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and never lose sight of it.

**About the Role**:
We have multiple permanent opportunities available for Customer Support Team Members to join our Melbourne based Customer Contact team. This rare-entry level role is well suited for those looking for an opportunity to kick-start their career in Financial Services.

Upon commencing, you will start with a group of new work mates where your first 7 days will be spent in an interactive learning environment understanding our products, processes, and systems to assist our customers with simple enquiries (taking payments, updating payment details and resending correspondence).

After this, you will move onto the Contact Centre floor where you’ll get the opportunity to meet and engage with the wider team. You be supported by our Coaches and Leaders as you begin to interact with our customers and clients over the phone and continue to develop your skills and gain confidence in your new role.

As you continue to flourish in your role in your first year at MLC Life Insurance, we will provide you with further opportunities to upskill across various products, learn more about and connect with other areas of the business, and become a technical expert within the team.

**About You**:
You must have the flexibility to work a rotating roster between the hours of 8.30am and 6pm. You will also:

- Have a strong background in customer service;
- Be reliable with the ability to work under pressure;
- Have experience working to & achieving KPIs;
- Have excellent verbal & written communication skills;
- Have the ability to pick up systems with ease;
- Be self-driven with the ability to work well autonomously and with a team; and
- Have exceptional work ethic and strong willingness to learn.

**Our Purpose**

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible, hybrid work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.


**Primary Location**: AU-VIC-Docklands

**Work Locations**: Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008

**Job**: Operations

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 1

Full-time

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**Job Posting**: 19-Dec-2024, 3:53:29 PM