Mobile Technician/retail Manager

1 week ago

Narre Warren, Australia PhoneFix Full time

Phone repair shop seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair mobile devices using industry leading tools, parts, and processes. with a desire to provide the complete solution to the customer by selling Certified Pre-Owned devices and accessories. This position suits an influential, service-oriented problem solver, passionate about all things smartphone and customer service. You thrive in a collaborative, team environment and are driven to meet and exceed sales and customer experience targets and metrics.

**Responsibilities**:

- Test, diagnose, troubleshoot, and repair smartphones and tablets using state of the art equipment in a while-you-wait, customer-facing environment.
- Provide repair and replacement estimates for the customer
- Communicate with the customer to explain technical issues in an easy to understand, helpful manner.
- Greet customers and answer phone calls in a professional, courteous, friendly manner.
- Utilize the Point-of-Sale system to maintain an accurate record of customer information and real-time status of customer repairs.
- Organize, receive stock and mage inventory in accordance with Company requirements.
- Work with the team to maintain the cleanliness and professional appearance of the store.

Core Competencies
- Strong aptitude, desire and/or experience in repairing electronics.
- Strong technical, problem solving and analytical skills.
- Knowledge of smartphone and tablet functionality both hardware and software.
- Self-motivated and sales driven, you have the ability to connect with and influence customers.
- Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs.
- Transparent, Honest and Trustworthy.
- Work best in a collaborative, small team environment.
- Ability to work flexible retail hours

**Job Types**: Full-time, Part-time

**Salary**: $26.00 - $33.00 per hour

Expected hours: 26 - 33 per week

**Benefits**:

- Employee discount

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Narre Warren, VIC 3805: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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