Consumer Partner Lead

4 days ago

Heidelberg, Australia Austin Health Full time

**Permanent, part time (24 hours/wk) role**:

- **Austin Hospital Heidelberg location with hybrid working**:

- **Base salary + salary packaging + super + 5 weeks annual leave**

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the Patient Experience Unit**:
The Unit is a key component of the Patient Safety and Clinical Excellence Division, and is located within the Directorate of the Chief Medical Officer. We facilitate innovative systems to support continuous improvement in the care of patients/consumers, and achievement of Austin Health’s organisational goals.

**About the role**:
As the Consumer Partner Lead you will work alongside key stakeholders to promote a culture of consumer partnership across Austin Health, and develop collaborative, productive and effective relationships. You will develop, implement, and maintain processes to ensure Austin Health partners with consumers at all levels of the organisation.

A regular day will see you:

- Manage consumer partner recruitment, including all onboarding and orientation requirements
- Support staff to partner with consumers on committees, working groups, project teams, education activities and other opportunities
- Coordinate training, mentoring and support for all consumer partners who participate across Austin Health
- Develop and maintain communications and resources for consumer partners and staff, including: intranet pages, the consumer partner portal, website and social media platforms

**About you**:
You will be someone with excellent communication and interpersonal skills, who takes a collaborative approach to their work. You’ll be proactive and self-directed, with strong organisational and time management skills.

You’ll bring with you:

- Experience working in health care
- Experience in recruitment, performance management and staff retention
- Demonstrated understanding of community partnering and ability to work with stakeholders at all levels
- Excellent presentation and Office 365 skills

**Benefits**:
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Five weeks annual leave, plus purchased leave options

**Inclusion at Austin**:
**Work with us**
- Health insurance

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