Commercial Quality Lead

15 hours ago

Mount Druitt, Australia Endeavour Foundation Full time

**Lead Quality Excellence in Inclusive Employment**

At Endeavour Foundation, we believe in making possibilities a reality for people with disability. As one of Australia’s leading NDIS providers, our Work employment services match individuals to meaningful supported employment opportunities aligned with their NDIS goals.

We’re seeking a detail-oriented and strategic **Commercial Quality Lead**to lead and drive quality assurance and continuous improvement across our commercial operations in in New South Wales. This is your opportunity to drive compliance and embed a culture of quality excellence lead transformational initiatives that enhance service delivery, and customer satisfaction.

**What benefits can Endeavour offer you?**
- Salary Packaging Benefits: Package up to $15,900 of your annual salary tax-free, increasing your take-home pay. Entertainment Benefits: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
- Employee Assistance Program: Access to a free and confidential counselling service for you and your family members.
- Wide range of training opportunities to help you grow professionally and develop your skills in a supportive and dynamic environment.
- Additional Benefits: Discounts on corporate private health insurance plans, whitegoods, and appliances; Paid Parental Leave; Reward and Recognition Program; and Free flu vaccinations.

**About the Role**

As **Commercial Quality Lead**, you’ll be part of a high-performing national quality team. Based in **Mt Druitt**, with leadership across multiple commercial sites, you'll play a pivotal role in ensuring service excellence, regulatory compliance, and customer satisfaction. You’ll work closely with site teams, business leaders, and external stakeholders to ensure compliance with legal, customer, and accreditation standards.

You’ll also provide leadership in your area of expertise, support internal and external audits, and contribute to the ongoing transformation of the quality function across the Work portfolio.

**Key Responsibilities**
- Lead integration of the Commercial Quality Framework
- Drive continuous improvement and compliance across multiple commercial service areas
- Support internal and external audits and implement corrective actions
- Develop and maintain quality documentation and food safety systems
- Build relationships with commercial customers and resolve escalations
- Support site leaders on quality assurance and risk management
- Collaborate with Sales and Service Delivery teams to align quality with customer needs
- Report on performance, trends, and improvement strategies

**What You’ll Bring**
- Have experience in Quality Assurance roles with demonstrated achievement in delivering effective quality outcomes, ideally within food production and/or manufacturing based industries whilst supporting site operational teams.
- Knowledge of HACCP, SQF, Halal, Koser, Organics and other relevant standards
- Tertiary qualification and/or industry certification in relevant discipline including Quality Assurance, is highly desirable
- 2+ years’ industry experience in quality assurance, ideally in manufacturing or production
- Effective written and verbal communication skills
- Proficiency in MS Office and quality management systems
- Experience in the disability sector is desirable

If this is the opportunity for you, click**‘Apply’**.** We look forward to hearing from you

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