Product Support Specialist

5 days ago

Melbourne, Australia Connective Broker Services Full time

**Product Support Specialist**
- Ideal role for new graduates seeking to kickstart their careers
- Flexible hybrid working environment
- Australia's leading aggregator with the latest technology
- Be part of a strong and vibrant culture

Come and join Australia's leading aggregator to advance your career and work with the latest technology in a new and modern office space

**The Business**

Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury' is the flagship of the Connective business.. With award winning products and a progressive culture, we are the employer of choice for dynamic professionals.

**The Opportunity**:
As a Product Support Specialist, you will ensure that all Lender requests are actioned. Your responsibilities will include monitoring, creating, and updating Products' details such as interest rates. This includes the daily monitoring of the test harness dashboard, and regular follow-up with lenders. You will also perform quarterly and half-yearly audits on lender products.

**Key Responsibilities**:

- Accuracy of Work:

- Work is completed in a manner that meets brand expectations and guidelines.
- Processes and workflows are adhered to when completing tasks.
- Accurately update lender product information in software and lender articles in WordPress.
- Process Audits quarterly according to defined schedule.
- Test Harness Updates and Accuracy:

- Analyse failing scenarios to determine if configuration updates, or code changes are needed.
- Re-run test harness scenarios after implementing required updates to ensure resolution.
- Correspondence Management and Professional Conduct:

- Contributing to team performance.
- Provide insights for improvements.

**The Person**
- Strong analytical skills with meticulous attention to detail.
- Effective problem-solving abilities to identify and resolve discrepancies.
- Excellent communication skills for proactive interaction with external stakeholders and internal teams.
- Ability to manage time-sensitive tasks and meet deadlines.
- Positive and can-do attitude.
- Self-motivated with the capacity to work independently and collaboratively.
- Familiarity with financial calculations and lending domain is an advantage.

**Why Join Us?**

In return for your exceptional performance, you will be rewarded with:

- An innovative and energetic culture with a focus on career progression
- Access to various learning platforms to support your professional development goals
- Progressive leave policies including paid birthday leave & parental leave Attractive remuneration package including access to an annual profit share
-

**To Apply**

To apply, please click on the ‘apply' button.

  • Product Support Specialist

    2 weeks ago

    Melbourne, Australia ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Product Support Specialist

    2 weeks ago

    Melbourne, Australia D2L Australia Pty Ltd Full time

    D2L Australia Pty Ltd is seeking a full time qualified, Product Support Specialist (Analyst Programmer). The Product Support Specialist requires an individual who has experience in resolving highly technical complex client issues with great troubleshooting skills and ability to think outside the box. You possess technical knowledge, problem solving skills...

  • Product Support Specialist

    6 days ago

    Melbourne, Australia D2L Australia Pty Ltd Full time

    D2L Australia Pty Ltd is seeking a full time qualified, Product Support Specialist (Analyst Programmer). The Product Support Specialist requires an individual who has experience in resolving highly technical complex client issues with great troubleshooting skills and ability to think outside the box. You possess technical knowledge, problem solving skills...

  • Product Support Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $120,000

    About this roleWe are seeking a skilled specialist to provide expert support, training, and technical guidance across our industry-leading hardware and software solutions.Key ResponsibilitiesProvide in-house and on-site support, training, and installations for hardware and software.Deliver technical support to internal staff, dealers, and end users.Conduct...

  • Ecommerce Product Support Specialist

    2 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    eCommerce Product Support Specialist - **We are a team of innovative thinkers, solving complex problems with simple solutions**: - **Together we can find the best outcomes for our teams and customers**: - **Rotating roster offered 7am to 7pm** **Do work that matters** Work within our eCommerce team to be the friendly voice our business customers hear...

  • Scientific Product Support Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeLaboratory Full time $90,000 - $120,000

    Job TitleTechnical Applications Specialist for Laboratory Equipment">Role OverviewAs a Technical Applications Specialist, you will play a key role in delivering technical support for laboratory equipment products. You will address customer inquiries via face-to-face interactions, telephone, or email, and establish yourself as a trusted advisor by building...

  • Product Support Specialist

    1 week ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Product Support Specialist

    4 days ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Product Support Specialist

    5 days ago

    Melbourne, Australia Podium Infotech Full time

    Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’...

  • Ecommerce Product Support Specialist

    4 days ago

    Melbourne, Australia Commonwealth Bank Full time

    **We are a team of innovative thinkers, solving complex problems with simple solutions**: - **Together we can find the best outcomes for our teams and customers**: - **Rotating roster offered 7am to 7pm** **Do work that matters** Work within our eCommerce team to be the friendly voice our business customers hear when they contact us. If you’re not...