Customer Service Specialist

1 week ago

North Plympton, Australia Philmac Pty Ltd (Australia) Full time

About Philmac_

Philmac has been operating for over 90 years and is recognised globally as a leading innovator in the connection and control of water and energy. Our reputation is built on decades of experience and investment in cutting-edge technologies, including automated manufacturing cells and autonomous mobile robots.

We are proud of our initiatives to reduce our carbon footprint while continuing to deliver the best solutions for our customers—with mínimal environmental impact and a positive contribution to our community.

We’re looking for passionate individuals who want to be part of our journey and who embrace the behaviours we stand for:

- _ We Dare_ to challenge the status quo, to innovate, and to learn fast_
- _ We Care_ for the environment, our customers, and each other_
- _ We Deliver_ by taking accountability for our decisions and actions_

About the role

The Customer Service Specialist handles complex calls and customer complaints, resolves service and ensures customer commitments are met. The role also involves administrative tasks, account maintenance, and processing customer orders.
- This is a 12-months fixed term part time position requiring 20 hours per week. Hours of work would be Monday to Friday, from 10:00 am to 2:00 pm._

What will you do?- Support the Contact Centre by being available on telephone queues to achieve a service level, while adhering to rostered start and break times.- Enter customer orders are keyed into the ERPLX system promptly to ensure accurate and timely picking and dispatch for delivery, while maintaining an order accuracy rate.- Accurately record customer interactions and information in Microsoft Dynamics to ensure proper documentation and tracking of inquiries and issues.- Contribute to the National Customer Contact Centre’s success by participating in training and team meetings, embracing change, and demonstrating the Aliaxis Values.

About You- Professional and friendly telephone manner with good knowledge of customer service objectives, principles, and complaints management.- High attention to detail, accuracy, and time management skills, coupled with the ability to follow policies, procedures, and think analytically.- Demonstrated initiative, flexibility, adaptability, and the ability to work effectively both as part of a team and unsupervised.- Awareness and experience in the irrigation/plumbing industry are advantageous.- A flexible approach to challenges and a strong focus on achieving customer satisfaction through effective problem-solving

Why Join Us- Work for a purpose-driven business that values sustainability and community impact- Access to our Employee Assistance Program for you and your immediate family- Recognition programs and service awards- Career development opportunities locally and globally- Mentoring programs to support your growth- Be part of our Diversity, Equity & Inclusion Council- A safe, supportive work environment with a strong focus on “Go for Zero” safety culture

Just a heads up - we are currently not accepting CVs from recruitment agencies. Thanks for your understanding and cooperation

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