Guest Service Agent Nelson Bay Careers at Hotel Group
2 days ago
**Nelson Bay, Port Stephens, NSW**:
**Full Time | Casual**
**Duties and responsibilities**:
- Welcome and check-in/check-out guests in a friendly and professional manner
- Answer guest inquiries, provide information about the resort and local area
- Handle reservations and assist guests with bookings, upgrades, and special requests
- Resolve guest concerns or complaints promptly, ensuring guest satisfaction
- Maintain accurate guest records and billing information
- Ensure the lobby and front desk areas are clean, organised, and well-stocked
- Collaborate with other departments to ensure guest needs are met and exceeded
- Ensure the resort’s security procedures are followed to ensure guest safety
- Support other team members as needed to ensure smooth operations
Ensure a very high level of customer service is constantly maintained
- Maintain good communication and work relationships in all hotel areas and with all properties
- Processing large volumes of reservations in a timely and professional manner
- Previous experience in a customer service or hospitality role is desirable, but not essential
- Excellent communication and interpersonal skills
- A positive and proactive attitude with a passion for providing exceptional service
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Availability to work on a flexible roster, including weekends and public holidays
- A professional appearance and a friendly demeanour
**How to Apply**:
We look forward to hearing from you.
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