Contact Centre Operations Analyst

5 days ago

Padstow, Australia O'Brien Glass Industries Limited Full time

Looking for a place where you can grow? How about an organisation that values their people, invests in community, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.

**The Role**

We are currently seeking a skilled business analyst with experience in contact centre operations and technology implementation. The role will report to the Workforce Planning and Analytics Manager and will support delivery a variety of BAU, key project and technology initiatives. Key duties and responsibilities include:

- Supporting planning, change management, and performance improvement initiatives
- Actively deliver scoping, business analysis, UAT and implementation for Centre optimisation and WFP projects
- Oversee and manage data collection, analysis and modelling of performance statistics to inform business case development and drive operational efficiencies
- Manage and maintain IVR platform, marketing messages in liaison with the Marketing Team and Voice Talent vendor

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Flexibility including working from home and hybrid working arrangements
- Opportunities for growth and development via live, virtual, and self-paced online training
- Regular competitions, social events, and wellbeing initiatives
- Employee discounts on glass repair/replacement
- A range of recognition and reward initiatives

**What we are looking for**

At O’Brien® we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it’s what we look when finding and growing our team members. If you fit the DNA, you’ll fit here.In conjunction we are needing someone with:

- Demonstrated experience working as a business analyst (3+ years)
- Demonstrated experience in effective project management
- Strong organisational skills and attention to detail
- Highly developed communication skills (written and verbal)
- Strong and proven stakeholder engagement skills

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Business Analyst

    1 day ago

    Padstow, New South Wales, Australia O'Brien Glass Industries Full time $90,000 - $120,000 per year

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.-Key PointsSupport transformational...

  • Business Analyst

    1 day ago

    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time $80,000 - $120,000 per year

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.Key PointsSupport transformational business...

  • Junior Pricing Analyst

    1 day ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? If this resonates, then we have an opportunity for you. **The Role** Working as part of our commercial finance team, the Junior Pricing Analyst will offer development and growth opportunities, while supporting our Pricing...

  • Pricing Analyst

    3 days ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? If this resonates, then we have an opportunity for you. **The Role** Working as part of our commercial finance team, the Pricing Analyst will offer development and growth opportunities, while supporting our Pricing Manager...

  • Weighbridge Operator

    5 days ago

    Padstow, New South Wales, Australia Gow Street Recycling Centre Full time $40,000 - $60,000 per year

    Weighbridge Operator for busy recycling facility in Padstow.Hours: 5.30am to 3pm45 hour week on flat hourly rateFull time position for right person. Female preferred.Duties Include: Serving customers and writing dockets, taking phone calls, general customer service, managing deliveries, general data entry on Excel, responding to emails, general cleaning...

  • Centre Director

    1 day ago

    Padstow NSW, Australia MINI MASTERMINDS Full time $90,000 - $120,000 per year

    About Us:We are a reputable childcare organisation committed to providing high-quality early childhood education and care. Our childcare centres are dedicated to creating a nurturing and stimulating environment for children's development.Position Overview:We are seeking a experienced Centre Director to lead our Childcare Centre located in Padstow. The...

  • Business Improvement Manager

    3 days ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.**Key Points** - Flexible working options...

  • Business Improvement Leader

    1 day ago

    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time $80,000 - $120,000 per year

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.Key PointsFlexible working options...

  • Receptionist/ Customer Service

    5 days ago

    Padstow, Australia C & M Aquatic Centre Full time

    C&M Aquatic Centre is a family owned swim school that has been successfully providing swimming lessons to children and adults in the Bankstown area for 30 years. We are currently on the lookout for a receptionist to join our friendly team. This position would suit a mature person looking for a fulfilling job in a rewarding environment. You will be a...

  • Receptionist/ Customer Service

    3 days ago

    Padstow, Australia C & M Aquatic Centre Full time

    C&M Aquatic Centre is a family owned swim school that has been successfully providing swimming lessons to children and adults in the Bankstown area for over 20 years. We are currently on the lookout for a receptionist to join our friendly team. This position would suit a mature person looking for a fulfilling job in a rewarding environment. You will be a...