Operations Manager

1 week ago

Melbourne, Australia e-Pocket Pty Ltd Full time

**Company Description**:
e-Pocket is a Melbourne-based fintech company focused on building and continuously improving a mobile and web-based remittance platform for individuals and businesses.
The platform is designed to simplify and modernise the way people send and receive money across borders using conventional currencies.

**About the Role**:
We are looking for an experienced **Operations Manager** to take on a hands-on leadership role, driving operational efficiency and fostering the growth of a high-performing team.

**Key Responsibilities**:

- **Oversee Daily Operations**: Manage end-to-end remittance processes to ensure transactions are completed accurately, securely, and on time.
- **Regulatory Compliance**: Ensure all operations comply with AML/CTF laws, AUSTRAC reporting obligations, and international remittance regulations.
- **Process Improvement**:Identify bottlenecks and implement streamlined workflows to enhance efficiency and reduce operational risks.
- **Risk & Fraud Management**: Monitor transactions for unusual activity, escalate potential risks, and collaborate with compliance teams to safeguard the business.
- **Stakeholder Coordination**: Liaise with banking partners, payment providers, and other stakeholders to maintain smooth transaction flows.
- **Customer Experience Support**: Work closely with customer service to resolve transaction-related escalations and improve client satisfaction.
- **Reporting & Analysis**: Generate operational reports, track KPIs, and provide insights to senior management for strategic decision-making.

**What We're Looking For**:

- Demonstrated experience in operations management, ideally within the finance services or remittance industry
- Strong leadership capabilities with proven success in managing and developing teams
- Exceptional organisational and time management skills
- High level of computer literacy, including proficiency in Microsoft Office Suite
- Solid understanding of AML/CTF obligations, financial compliance requirements, and relevant industry regulations
- Excellent communication and interpersonal skills, with the ability to build effective relationships
- Results-oriented approach with strong analytical and problem-solving abilities
- Adaptability to meet shifting operational priorities and demands

Pay: $110,000.00 - $120,000.00 per year

**Experience**:

- Operations management: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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