Customer Service Manager

24 hours ago

Rouse Hill, Australia IMB Bank Full time

**Highly r**eputable and trusted community minded Bank**:

- **Create great experiences and help people achieve their financial goals**:

- **Excellent training and career progression provided**

IMB Bank is now recruiting for an **Assistant Branch Manager (Banking 2IC)** to join our **Rouse Hill **team. This role is ideal for a banking or retail professional who is ready to take the next step in their career, focusing on leadership, operations, compliance and lending.

Reporting to the Branch Manager and an integral part of a dynamic team, the key focus areas of the role include:

- Helping customers and having conversations with them face to face, over the phone and via our online channels regarding their banking and insurance needs
- Exploring new opportunities to find the right financial solutions that may improve their position
- Assisting in the completion and management of the branches daily operational and compliance requirements
- Assisting with management, coaching and staff development activities
- Contributing to product and service initiatives/activities for the team and region
- Experience/skills working in either a banking or retail/customer service environment with a proven track record of positive performance and aptitude for learning, technology and business operations
- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism
- Commitment to helping customers in their day to day banking requirements and to achieve their financial goals and dreams
- Supervisory/team leader experience and want to pursue further development
- Thrive in a team environment and show initiative, care and attention to detail in your work
- Exposure to consumer lending (but not essential as training will be provided)

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

As an award-winning Bank and recipients of the WGEA Employer of Choice for Gender Equality, IMB offers some benefits such as:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience with permanent opportunities available once probation is passed
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including a designated wellbeing day
- Friendly and professional team environment
- Product concessions.
- Please note, this position is referred to internally as "Customer Service Manager"_

Code: #1

Location: Sydney

  • Customer Service Advisor

    2 weeks ago

    Rouse Hill, Australia Westpac Group Full time

    **Permanent position at St George in Rouse Hill**: - **Part-Time (35.5 hours per week) - 4x weekdays & every Saturday**: - **Located in Rouse Hill Town Centre, right next to the Metro!** **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right...

  • Customer Service Specialist

    2 weeks ago

    Rouse Hill, Australia St.George Full time

    Reap the benefits of working with a diverse, inclusive and vibrant team as part of one of Australia’s Biggest Bank. Bring your customer service and sales experience and build a long-lasting career in Banking and Finance! **What’s the role?** As a **Customer Service Specialist**with St George, you will proactively engage with customers in-person and...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **Introduction**: About Assetlink From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **Introduction**: About Assetlink From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink...

  • Customer Service Advisor

    2 weeks ago

    Rouse Hill, Australia St.George Full time

    Join our fabulous team at our Rouse Hill branch - Part-time position (35.5 hours per week) - Keep taking your career up a notch **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **The Role** The Customer Service Team Leader is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The Customer Service Team Leader is also responsible for leading and mentoring a team; driving general...

  • Customer Service Team Leader

    3 days ago

    Rouse Hill, Australia Assetlink Full time

    **The Role** The Customer Service Team Leader is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The Customer Service Team Leader is also responsible for leading and mentoring a team; driving general...

  • Customer Service Representative

    2 weeks ago

    Rouse Hill, Australia IMB Bank Full time

    **Banking experience not required, excellent training provided**: - **Rouse Hill Location - Permanent Part time (25 & 27.5 hours p/w rotating fortnight)** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that...

  • Customer Service Representative

    3 days ago

    Rouse Hill, Australia IMB Bank Full time

    **Banking experience not required; excellent training provided**: - **Rouse Hill location - Community minded and trusted bank** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities...

  • T-rista / Customer Service

    1 week ago

    Rouse Hill, Australia Chatime Rouse Hill Full time

    Join the fastest growing bubble tea crew in Australia! - Passion for creating customer experiences - Looking for more than a job, start a career with Chatime - Be the best you can be! Now is an exciting time to join our T-Brewery Rouse Hill! We are looking for T-Rista's to join the Brew Crew! - About CHATIM_E We're shaking tea up! Now is an exciting time...