Assistant Director of Style

**Job Number** 23213177

**Job Category** Housekeeping & Laundry

**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**NATURAL TALENT**

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for an Assistant Director of Style to assist in leading the day-to-day operation of the Style Department. Reporting to the Director of Style, this integral role provides a high level of attention to detail and presents an amazing opportunity to play a key role in the world’s largest W Hotel.

If you love what you do, are passionate about providing our guests a high level of standards and cleanliness, can manage a large team, can work collaboratively with business partners, and can create a nurturing environment for our Talent to shine, then this exciting role is for you.

**JOB SUMMARY**

Responsible for assisting the Director of Style in managing and supervising all areas of the Style Department, including room attendants, public areas, and talent wardrobe. Assist in overseeing all programs, services, hours of facilitation, facilities, equipment, and talent. Coordinates the delivery of linen, chemicals and wardrobe. Strives to continually improve guest and talent satisfaction and maximize the financial performance of the department.

**LIFE WITH THE WORKS**

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is - Life. With the Works.
- Birthday Leave
- Milestone Recognition
- Sabbatical Leave
- Leave Portability
- Love Learning
- Enhanced Super
- Career Growth
- Bonvoy Eligibility
- Overall Wellbeing
- Flexible Working

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 1 year experience in the Style or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**KEY RESPONSIBILITIES**

**Assist In Managing Style Operations**
- Ensures guest room status is communicated to the Welcome team in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Style shift operations and ensures compliance with all Style policies, standards and procedures.
- Assists in the ordering of guest room supplies, cleaning supplies and wardrobe.
- Supports and supervises an effective inspection program for all guest rooms and public space.
- Communicates areas that need attention to talent and follows up to ensure understanding.
- Ensures all talent have proper supplies, equipment and wardrobe.
- Runs daily communication briefings.

**Assist In Managing Departmental Costs**
- Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers talent to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Is a key player in facilitating guests lost property items.

**Assist In Conducting Human Resources Activities**
- Participates as needed in the investigation of talent accidents.
- Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures talent understand expectations and parameters.
- Observes service behaviours of talent and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Supports a departmental orientation program for talent to receive the appropriate new hire training to successfully perform their job.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimi