Client Services Team Leader, Unsw Canberra City Campus

**Job no**: 529782
**Work type**: Full Time
**Location**: Canberra, ACT
**Categories**: Information Technology

**Client Services Team Leader, UNSW Canberra City Campus**

**Employment type**: Full-time - 35 hours per week
**Duration**: Continuing
**Remuneration**: Level 7 from $ 110,073 plus 17% superannuation

**Location**: UNSW Canberra, City Campus

**About UNSW Canberra**
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

**Why Your Role Matters**
Client Services Support (CSS) are the frontline support services for UNSW Canberra’s Information, Communication & Technical Services (ICTS) Unit, providing responsive and proactive IT services supporting UNSW Canberra’s mission of promoting lifelong learning through innovation and engagement whilst leveraging our location to build meaningful relationships across Defence, industry, government and academia.

This position has a lead role in the CSS team and is responsible for the day-to-day management of client-facing IT Support Officers, delivery of service requests and resolution of incidents.

**Who You Are (skills and experience)**:

- Relevant tertiary degree in a related field with subsequent relevant experience, or at least 5 years’ experience combined with training in a related field, or equivalent level of knowledge gained through a combination of education, training, and experience.
- Advanced written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Well-developed time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
- Sound experience in leading, managing and mentoring a team.
- Exposure to Agile and/or Lean methodologies and project management practices.
- Demonstrated contribution to the planning of IT initiatives and the review, development, or modification of local procedures (within policy).

**Benefits and Culture**:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.
- Flexible working options (work from home, flexible hours etc)
- Additional three days leave during December festive period
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
- Free gym access
- UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

**Eligibility**:
To be successful you will hold full Australian Citizenship. UNSW is unable to offer visa sponsorship for this position.

The University reserves the right not to proceed with any appointment.

**How to apply**:

- your CV
- a 2-page cover letter addressing the skills and experience outlined in the Position Description.

**Applications close**:Monday 20 January 2025 at 11.30pm AEST

**Get in Touch**

Find out more about the lifestyle and benefits when working with**UNSW**

For further information about UNSW Canberra, please visit: UNSW Canberra
For further information on living in Canberra, please visit: Living in Canberra
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff._

Position Description

**Advertised**: 19 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 20 Jan 2025 AUS Eastern Daylight Time