Information Communication Technology Support Officer

The Role
An opportunity has become available for a Information Communication Technology Support Officer to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.
You will
- Support the Technology Operations Team in accordance with the approved Information Technology Service Management (ITSM) Incident & Problem Management processes
- Actively participate in a team of specialist technical resources in the delivery of complex technical solutions achieving agreed outcomes.
- Demonstrate experience or the ability to quickly learn Information Technology Infrastructure Library (ITIL) Service Management processes (primarily incident / change / configuration management)

About you
**To be successful in this position you will require**:

- While not mandatory a relevant qualification or an understanding and working knowledge of relevant technical domains such as the End User Computing Environment, Hardware (including Laptops, Desktops, Display Screens, Printers, Bar Code Scanners) and Windows Operating Systems would be well regarded.
- Declaration of serious discipline history must be disclosed
- Criminal History Screening will be required for new employees (GCH will cover cost)

**Benefits**:

- Flexible work options
- Career Development
- Salary Packaging
- Modern Facilities
- Diverse Work Culture
- Research Opportunities
- 12.75% super
- 17.5% leave loading

Salary
- Temporary full time
- Base salary ranging from $3 481.60 - $3 835.70 per fortnight

About Us
The Strategy, Transformation, Research, Infrastructure, Digital + excellence division has been established to define, design, enhance delivery and sustainability of our most significant service improvement and digital transformation opportunities.
Our high-level responsibilities for the division are for corporate strategy and planning and oversight and management of strategic partnerships, service improvement, digital transformation, digital operations, digital assets, digital partnerships, portfolio/program/project management including major capital/infrastructure programs, clinical coding, service disruption, service redesign.
As a division, we are responsible for leading the corporate strategy and planning function for the Health Service, driving efficiency and service delivery improvements ensuring optimising Health Service performance. Our oversight of strategic partnerships assists the Health Service to manage the implementation of alternative models of service delivery, creating best value for money and improve commerciality, performance, and innovation.
About Gold Coast Health
- Nationally and internationally recognised location for innovative medical research and health care
- Annual operating budget exceeding $1.5 billion
- More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
- Secondary and tertiary health services across more than 20 facilities
- Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
- A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
- Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply
Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.
**Job Ad reference**: GC601476