Reservations Coordinator

**Holmesglen Institute** is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

**The Opportunity**:

- **Full-Time |**Ongoing contract of employment.**
- **$55,756 per annum pro rata + 12% super. Reasonable overtime will be offered which can be taken as a 25% salary loading equating to $13,939 p.a. by agreement.**
- **Eildon Campus** - onsite parking. Accommodation is not provided in this position.**

**Holmesglen at Eildon is a unique and vibrant campus dedicated to providing immersive learning experiences in a picturesque, natural setting. Located in the heart of Victoria's Yarra Valley, the campus offers a range of specialised programs and training opportunities in areas such as outdoor leadership, environmental management, and hospitality.

Holmesglen at Eildon is seeking an organised and service-focused Reservations Coordinator to support the seamless delivery of conferences, events, student programs, and guest stays. You will provide high-level administrative and client services, coordinate bookings and event logistics, and communicate across multiple departments to ensure exceptional experiences for all guests. This role plays a key part in showcasing our unique regional venue and supporting business growth.

**As a Reservations Coordinator, you will**:

- Manage bookings from initial enquiry through to confirmed arrangements and internal handover.
- Liaise with clients to confirm accommodation, catering, activities, and event requirements.
- Prepare and maintain accurate files, schedules, invoices, and operational documentation.
- Communicate event details to operational teams and prepare daily running schedules.
- Support client arrival, check-in, onsite needs, and relationship building activities.

**To be successful, you’ll have**:

- Experience in reservations, events, or hospitality operations within a customer-focused environment.
- Strong administrative skills with the ability to manage records, systems, priorities, and deliver professional, responsive client service.
- Excellent communication and problem-solving skills, able to engage stakeholders and work collaboratively within a team.
- Relevant qualifications including Diploma level study, RSA, First Aid, and Food Handling and valid Australian working rights.
- **WWCC and Police Check**:Appointment to this position is dependent on obtaining an ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.

**Our commitment to you**:
At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

**Here's how to apply**:
Please submit your updated** resume** and a **short cover letter** with responses to the **Key Selection Criteria**. We commit to respond to every applicant.

For further information relating to this opportunity and to view the **position description**, please click here.

**Applications for this position close on 11:59 pm Thursday 20**th** November 2025.