Accounts and Support Administrator

Published
July 2, 2025
Location
Ryde, Australia
Category
Default
Job Type
Full-time
Ryde | Full-Time opportunity
Competitive Salary + Salary Packaging | Increase your take-home income
Discounted Gym Membership | Stay active for less
Discounted Health Insurance | Prioritise your well-being with great savings
Career Development | Access ongoing training, support, and learning opportunities
Supportive Team Culture | Join a values-driven team that genuinely cares
About us...
At Royal Rehab LifeWorks Community, we’re redefining health and wellbeing.
As part of the Royal Rehab Group, a leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine.
About the role..
As the Billing and Support Administrator, you’ll be central to the financial health and operational success of our clinic. From generating daily invoices to reconciling payments and liaising with key stakeholders, your work will directly support our ability to deliver quality services to clients.
**Key responsibilities include**:
Billing & Invoicing - Generate and issue accurate daily invoices across NDIS, Medicare, and private funding. Upload claims to the NDIA portal and manage bulk payments.
Reconciliation & Remittance - Reconcile payments across bank accounts and PracSuite. Resolve discrepancies and rejected claims.
Debtor Management - Maintain records of outstanding accounts, follow up on overdue payments, and escalate as needed. Prepare aged debtor reports.
Stakeholder Communication - Liaise with plan managers, coordinators, and internal teams to confirm billing. Respond to billing queries professionally.
Compliance & Documentation - Ensure billing aligns with NDIS, Medicare, and clinic policies. Keep financial records accurate and up to date.
System Support - Maintain PracSuite data accuracy and support billing process improvements.
About You...
You are a confident communicator with strong attention to detail and a proactive approach to problem-solving. You thrive in structured environments, enjoy working with numbers, and are comfortable juggling multiple tasks with accuracy and efficiency.
Skills & Qualifications
Proven experience in a billing, accounts, or administrative role (healthcare or NDIS experience highly regarded)
Strong understanding of NDIS, Medicare, and private billing processes
Proficiency in invoicing, reconciliation, and debt management
Experience using practice management software (PracSuite experience a bonus)
Excellent interpersonal and written communication skills
Ability to manage competing priorities and work independently
High level of confidentiality and professionalism
Your Royal Rewards...
**Salary Packaging**: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)

**Benefits**: Fitness Passport & HCF Private Health Insurance discounts
**Career growth**: Genuine career opportunities
**Salary**: Competitive remuneration
**Leadership**: Supportive and experienced leadership team
**Culture**: Friendly and close-knit team environment
What’s next
If this sounds like the perfect role for you, address the essential criteria in your cover letter and
Please note, only applicants that address this essential criteria will be considered.
The successful applicant may be required to undergo pre-employment checks including but not limited to a current criminal record check working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged.
Join us in cultivating a culture of excellence at Royal Rehab, where your skills, growth, and well-being are prioritized