Hearing Aid Center Clerk Assistant

4 days ago

Bundamba, Australia Costco AU Full time

***

Answers telephone and schedules appointments for the Hearing Centre. Provides clerical support. Assists members with questions or problems. Processes sales. Completes paperwork. Keeps the Hearing Centre clean. Follows proper safety and security procedures and standards. Provides prompt and courteous member service.

**DAILY RESPONSIBILITIES**
- Answers incoming calls for Hearing Centre. Assists members. Schedules member appointments and answers questions about services.
- Answers questions and resolves problems regarding merchandise or services.
- Completes and sends order paperwork and ear moulds to manufacturer.
- Assists in maintaining a computerized file for each member.
- Maintains proper departmental and safety procedures and standards.
- Calls members to follow up on orders.
- Able to check incoming hearing aid and assemble them where appropriate, (training will be provided)
- Counts register at sign on. Ensures the register’s cleanliness.
- Receives accurate payment for merchandise; makes change; credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
- Exercises discretion and confidentiality with all patient information.
- Follows proper Hearing Aid Centre and general safety and security procedures and standards.
- Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous customer service to members, employees, and suppliers.

**Competency Statement(s)**
- Communication - Articulates information in a way that can be easily understood by employees, members, and suppliers.
- Actively listens to fellow employees, members, and managers with an ability to follow instructions.
- Member Service - Exhibits a professional demeanor toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Be attentive to members in the waiting area.
- Ability to identify problems, find solutions and make sound decisions that reflect Costco’s Code of Ethics.
- Self-Motivated - Well-organised and able to prioritise, multi-task and adhere to deadlines while working efficiently and independently with mínimal supervision. Accepts responsibility for his/her choices and decisions.
- Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Willingness and ability to comply with new programs, methods, practices, and procedures.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco’s Success Behaviours, and by a file free from counselling notices related to job performance.

**Experience**

Admin or comparable experience,

**Abilities and Talents Recommended for Job Success**

Education:

- High School Certificate or higher

**Computer Skills**

Basic knowledge of Microsoft Office (Outlook, Excel, Word)

Good communication and customer service skills

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