Customer Contact Officer

Want to build a career out of your strong customer service skills? Exciting new Customer Service roles available NOW for an immediate start
We are always on the lookout for customer service professionals who can leave a lasting, positive impression. Our Talent team is currently recruiting hundreds of customer service positions across Australia to provide essential services to our Australian Government clients. Mixed employment types across permanent full time, 12-month fixed term Call Centre roles.

Be part of our first-class customer service teams across the country
An employee rewards package designed to benefit all aspects of your life

You are an experienced, proficient, competent professional, veteran, stay at home parent, carer or in other customer relations. Put those valuable skills to use with Serco by joining an award - winning team supporting our Federal Government contact centre client. With potential opportunities to work from home after training and a period of induction; we are committed to providing a safe and supportive working environment and one in which our people can thrive and develop their careers.
Career development is a big opportunity here; with a large portion of our support and management roles occupied by team members who started in a Customer Contact Officer role. We provide a sense of meaning and purpose for our teams with what they do to support our Australian community. We are seeking inbound call service professionals, so communication skills and a supportive approach are essential. Further training in back office administrative processing is part of future opportunities in developing your career.
These roles will be permanent fulltime contracts.
About Us
We support members of the community, to access a wide range of Government services. We provide an exceptional level of customer care to make a positive difference to people’s lives every day.
The Opportunity
The role comes with a level of responsibility in ensuring the integrity and compliance of information and data of customers. You will be assisted by a large team of Customer Contact Officers, as well as a supportive Team Leader and management team. The role will allow you to grow and will keep you engaged.

**Benefits**:
At Serco we recognise the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff morale and engagement including:
Fully paid, comprehensive classroom and on the job training in our dedicated training facilities
Rewards and recognition program, including awards and retail discounts
Ongoing training tailored for your personal and career development goals, including opportunities outside your current team or location
Friendly and diverse team with inclusivity and care at the heart of everything we do.

You will need complete relevant security clearances as part of pre-employment checks. You need to be an Australian Citizen.
Join Us

**NOTE**: Google Chrome is the preferred browser to access Serco careers website

**Benefits**:
At Serco you’ll join an inclusive and welcoming team, and benefit from a wide range of benefits including:
You will receive fully paid, comprehensive classroom training in our dedicated training facilities.
Rewards and recognition program, including awards and corporate retail discounts
Ongoing training tailored for your personal development plans, including opportunities outside your current team or location
Friendly and diverse team with inclusivity and care at the heart of everything we do

**Join Us**:
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

**NOTE**: Google Chrome is the preferred browser to access Serco careers website