Service Desk Consultant

2 weeks ago

Melbourne, Australia State Trustees Limited Full time

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: State Trustees Limited

**Salary**: $62,135 - $70,709

Occupation: IT and Telecommunications

Reference: VG/CS/1817724E
- **Footscray with flexible work from home/office arrangement**:

- **Full Time, Ongoing**:

- **62K + Super**:

- **Applications close 19 September 2024**

**About Us**

We provide Victorians with financial and legal assistance during all stages of their life, including specialised services and products such as Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.

**About the Role**

As a **Service Desk Consultant**, you will be the first line of support for State Trustees employees, managing IT incidents and service requests. You'll play a vital role in ensuring the smooth operation of our IT systems, providing high-quality first and second-level support. Working in an established Service Delivery team, you'll be responsible for troubleshooting technical issues, performing installations, and supporting both hardware and software needs across the organization.

**Role Requirements**
- Serve as the first point of contact for IT support, addressing incidents, service requests, and inquiries.
- Provide first and second-level IT support, troubleshooting, and resolving issues in a timely manner.
- Perform installations, software upgrades, and mobile device support.
- Maintain strong relationships with internal teams and external vendors.
- Ensure adherence to ITIL-based service management processes, including Incident, Request, and Problem Management.
- Promote information security awareness across the organisation.

**Skills & Experience**
- Qualification in an IT or business-related discipline
- Demonstrated experience in 1st and 2nd level technical support in an ITIL Service Desk environment
- Exceptional customer service skills
- Demonstrated experience in supporting Microsoft Windows 10 and Office 365
- Understanding of Active Directory and administration processes
- Experience with Remote Access technologies (e.g. Citrix)
- Knowledge of Incident, Request and Problem Management processes, policies & procedures

**Employee Benefits**
- One-off work-from-home set up payment
- Career development
- Health and well-being programs
- Flexible working conditions
- Education assistance
- Purchased leave
- Employee assistance program
- Reward and recognition program
- Free Will preparation
- Retailer discounts
- Charitable workplace giving
- Employee social club

**Our Culture**

For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.

**How to Apply**

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities.

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Senior Trading Specialist

    3 days ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Senior Trading Specialist

    2 days ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Senior Account Executive

    2 days ago

    Melbourne, Victoria, Australia The Trade Desk Full time $80,000 - $120,000 per year

    About The Trade DeskAt The Trade Desk, we empower the world's most sophisticated marketers to reach their audiences across every channel and device. Our platform combines data, transparency, and precision to help brands make smarter advertising decisions. We're on a mission to create a better, more open internet - one that benefits consumers, brands,...

  • Senior Account Executive

    1 day ago

    Melbourne, Victoria, Australia The Trade Desk Full time $80,000 - $120,000 per year

    About The Trade Desk  At The Trade Desk, we empower the world's most sophisticated marketers to reach their audiences across every channel and device. Our platform combines data, transparency, and precision to help brands make smarter advertising decisions. We're on a mission to create a better, more open internet - one that benefits consumers,...

  • IT Service Desk Analyst

    2 days ago

    Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia AC3 Pty Limited Full time $65,000 - $85,000 per year

    About AC3 At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we...

  • Service Desk Analyst

    3 weeks ago

    City of Melbourne, Australia AC3 Full time

    About AC3 At AC3, our purpose is simple but powerful: make technology real. As Australia’s leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we...

  • IT Service Desk Lead

    1 week ago

    Melbourne, Australia Victorian Institute of Forensic Mental Health Full time

    Location: Melbourne Job type: Full time Organisation: Victorian Institute of Forensic Mental Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 15701 - Full time HS5 - Based at the Thomas Embling Hospital, Fairfield - A culture where people care **Job location** Forensicare is the statutory agency responsible for...