Service Desk Consultant

6 days ago

Melbourne, Australia State Trustees Limited Full time

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: State Trustees Limited

**Salary**: $62,135 - $70,709

Occupation: IT and Telecommunications

Reference: VG/CS/1817724E
- **Footscray with flexible work from home/office arrangement**:

- **Full Time, Ongoing**:

- **62K + Super**:

- **Applications close 19 September 2024**

**About Us**

We provide Victorians with financial and legal assistance during all stages of their life, including specialised services and products such as Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.

**About the Role**

As a **Service Desk Consultant**, you will be the first line of support for State Trustees employees, managing IT incidents and service requests. You'll play a vital role in ensuring the smooth operation of our IT systems, providing high-quality first and second-level support. Working in an established Service Delivery team, you'll be responsible for troubleshooting technical issues, performing installations, and supporting both hardware and software needs across the organization.

**Role Requirements**
- Serve as the first point of contact for IT support, addressing incidents, service requests, and inquiries.
- Provide first and second-level IT support, troubleshooting, and resolving issues in a timely manner.
- Perform installations, software upgrades, and mobile device support.
- Maintain strong relationships with internal teams and external vendors.
- Ensure adherence to ITIL-based service management processes, including Incident, Request, and Problem Management.
- Promote information security awareness across the organisation.

**Skills & Experience**
- Qualification in an IT or business-related discipline
- Demonstrated experience in 1st and 2nd level technical support in an ITIL Service Desk environment
- Exceptional customer service skills
- Demonstrated experience in supporting Microsoft Windows 10 and Office 365
- Understanding of Active Directory and administration processes
- Experience with Remote Access technologies (e.g. Citrix)
- Knowledge of Incident, Request and Problem Management processes, policies & procedures

**Employee Benefits**
- One-off work-from-home set up payment
- Career development
- Health and well-being programs
- Flexible working conditions
- Education assistance
- Purchased leave
- Employee assistance program
- Reward and recognition program
- Free Will preparation
- Retailer discounts
- Charitable workplace giving
- Employee social club

**Our Culture**

For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.

**How to Apply**

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities.

  • Service Desk Consultant

    2 days ago

    Melbourne, Australia Telstra Health Full time

    **Telstra Health - Aged and Disability** The Aged & Disability Division of Telstra Health is committed to providing high quality software solutions to the Aged & Disability care market. Our products include clinical, medication management and administration systems for the residential aged care setting, and home/disability care systems and mobile apps for...

  • Service Desk Manager

    2 weeks ago

    Melbourne, Australia Hawksworth Full time

    Recruit & Lead a team of Service Desk Agents to success - Excellent Culture and work flexibility - UK client expanding operations into Australia - get in at ground level Hawksworth Consulting is thrilled to partner with a renowned UK Retail SaaS provider, a trailblazer in the industry for over two decades. Brace yourself for an extraordinary opportunity to...

  • IT Service Desk Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Nous Group Full time

    Overview Join to apply for the IT Service Desk Specialist role at Nous Group. Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in...

  • IT Service Desk Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Nous Group Full time

    OverviewJoin to apply for the IT Service Desk Specialist role at Nous Group.Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique,...

  • IT Service Desk Agent

    2 weeks ago

    Melbourne, Australia GoTech Solutions Pty Ltd Full time

    **About Us **:GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution. **Find us at**: **Must-Have** 2....

  • ▷ [15h Left] Service Desk Analyst

    3 days ago

    Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins StNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA!# **About the Role**We have new opportunities available to join us at Service Stream as a **Service Desk Analyst.** This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its...

  • IT Service Desk Specialist

    4 days ago

    Melbourne, Victoria, Australia Nous Group Full time $80,000 - $120,000 per year

    Nous is a great place to work…Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique, cross-disciplinary teams we create innovative and...

  • Senior Trading Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Senior Trading Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** Your role will involve delivering exceptional customer service, ensuring...