Client Services Co-ordinator Ingram Spark

16 hours ago

Dandenong, Australia Ingram Content Group Full time

**Company Description**
Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world

**Lightning Source** UK Ltd**,**an Ingram Content Group company, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.
**Job Description** Job Summary**

Supports the Account Managers and publishers to ensure timely setup of POD titles and advise on other services to achieve sales growth targets.

**Essential Job Duties**:

- Ensure the timely integration of new content ingestion.
- Deal with calls, using empathy and active listening skills to ensure issues are dealt with to a satisfactory resolution.
- Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
- Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
- Implementation of targeted promotions, aimed at generating additional content ingestion and/or drive volume.
- Liaison with internal teams, both in the UK and US, as necessary, to meet the needs of publisher.
- Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about Ingram’s range of products and services.
- Attending publisher and author events as appropriate and client training on systems where appropriate.
- To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.
- To report any accidents, potential hazards to your Line Manager immediately.

**Other Duties**:

- May be required to accompany Account Managers to publisher meetings.
- Any other duties as required in line by managers from time to time, and commensurate with role and responsibilities.

**Qualifications** Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities)**:
**Experience**:

- Minimum of three years’ work experience in a related industry/field.

**Education**:

- O Level/GSCE level education required.

**Skills**:

- Customer-centric approach.
- Appropriate telephone etiquette.
- Attention to detail.
- Good administrative skills, able to prioritise workload and work on own initiative.
- IT literate.
- Good levels of literacy and numeracy.
- Problem-solving and solutions-focused.
- Positive and constructive approach to working with others.
- Flexibility is critical - must be able to adapt to frequent change
- Experience of B2B and B2C client support.
- Proven experience of working in a fast-paced, changing environment.

**Essential Physical Demands**:

- Ability to work flexible hours.
- Standard office environment and mainly sedentary work.
- Ability to travel if required.

**Additional Information** Perks/Benefits**:

- Competitive salary
- Continuous Professional Development and Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards

  • Sales Manager, Ingram Spark

    7 days ago

    Dandenong, Australia Ingram Content Group Full time

    Company Description **Become a part of an innovative team helping to revolutionize the way independant authors and small publishers create books and reach readers all over the world via print on demand and helping to revolutionize the way that their content reaches readers around the world!** **IngramSpark **is different from any other self-publishing...

  • Client Service Representative

    3 days ago

    Dandenong, Australia Ingram Content Group Full time

    **Company Description** Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! **Ingram Content Group **is one of the world's largest and most trusted distributors of physical and digital content....

  • Key Account Sales Manager, Ingramspark, Indie

    7 days ago

    Dandenong, Australia Ingram Content Group Full time

    Company Description **Become a part of an innovative team helping to revolutionize the way independant authors and small publishers create books and reach readers all over the world via print on demand and helping to revolutionize the way that their content reaches readers around the world!** **IngramSpark **is different from any other self-publishing...

  • Service Co-Ordinator

    2 days ago

    Dandenong, Victoria, Australia ASSA ABLOY Group Full time $60,000 - $80,000 per year

    BSI Service Co-OrdinatorThe CompanyASSA ABLOY Entrance Systems is uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition...

  • Experienced Shopfitting Co-ordinator

    2 weeks ago

    Dandenong, Australia Dash Group Full time

    Proudly Australian owned & operated business since 1930 - Work in a vibrant & friendly team - Fantastic remuneration on offer Our client is a proudly Australian owned & operated Shopfitting business since 1930. They design, develop, produce, install & build a broad range of fixtures and mechanising solutions to a number of well known major retailers...

  • Operations Co-ordinator

    15 hours ago

    Dandenong, Australia Amarda PL Full time

    **Operations Co ordinator required;** Your role will involve dealing with service calls as they come in and allocating them to field serviceman. You will also be expected to spend some time out in the field when required. You will be responsible to ensure equipment is prepared on time and installed as scheduled. So organizational skills are a...

  • Inside Sales Coordinator

    2 weeks ago

    Dandenong, Australia Ingram Content Group Full time

    Company Description **Become a part of an innovative Sales team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world!** **Ingram Content Group Australia, Pty Ltd and Lightning Source, Print on Demand,** is a leader in providing a...

  • Inventory and Admin Co-ordinator

    3 days ago

    Dandenong, Australia ITW Full time

    **Together We Explore - Inventory and Admin Co-ordinator** It's not every day you find a place that gives you the opportunity to build a career as individual as you. At ITW, anything is possible. We're looking for self-starters - driven people who are curious about the world and always looking for ways to add value and make continuous improvements. Our...

  • Distribution Operative

    7 days ago

    Dandenong, Australia Ingram Content Group Full time

    Company Description Become a part of an innovative team at **Ingram Content Group Australia Pty Ltd** helping to revolutionise the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world! **Ingram Content Group** is a leader in providing a comprehensive suite of inventory-free on-demand...

  • Production Operatives

    7 days ago

    Dandenong, Australia Ingram Content Group Full time

    Company Description Become a part of an innovative team at **Ingram Content Group Australia Pty Ltd** helping to revolutionise the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world! **Ingram Content Group** is a leader in providing a comprehensive suite of inventory-free on-demand...