Service Solutions Officer

3 days ago

Rhodes, Australia Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- Manage the end to end comprehensive investigation and issue resolution of internal/external Complaints, as per the handling procedures.
- Act as a single point of contact for various teams in resolving customer complaints including investigation, root cause analysis, resolution and remediation.
- Comprehensive understanding of NCCP and responsible lending obligations
- Knowledge of current Credit Reporting processes.
- Ensure diligent and accurate file management by in accordance with client Service Framework and Operational procedures.
- Undertake proactive reviews of all Quality Assurance complaint reviews, whether performed.
- Actively participate in team meetings, discussions and general feedback to ensure that all issues affecting team matters are addressed openly and with integrity and assist in process improvement initiatives.
- Strict compliance with client Incident Management, policies and procedures, including identification and reporting of Operational and Compliance risks.
- Work with management and relevant stakeholders to develop strategies to streamline and improve processes.
- Further support our compliance with the below regulatory and industry obligations for complaint management, as well as industry rules and guidelines as prescribed.
- In addition to the below, there may be additional legislation, industry codes and guidelines, or that may be adopted by our Clients from time to time.

LI-KC1

**You will be successful in this role if you have**:

- Requires a High School degree minimum and 3-5 years’ IDR (Internal Dispute Resolution) and EDR (External Dispute Resolution) experience is mandatory.
- Relevant experience in customer resolution and complaints management.
- Demonstrated problem solving and decision-making skills.
- Demonstrated process improvement experience.
- Relevant experience in risk management.
- High integrity and business ethics demonstrated.
- Relevant experience within the financial service industry, particularly mortgages experience is highly advantageous.
- Relevant experience with deposit and mortgage related products
- Appropriate tertiary qualifications desirable but not mandatory.
- Data management skills
- Some travel may be required within the country.

  • Service Solutions Administration Officer

    3 days ago

    Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Service Solutions Case Manager

    1 day ago

    Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Customer Solutions Analyst

    2 weeks ago

    Rhodes, Australia Nestle Full time

    Do you have a passion for customer service? You are in luck! Nestlé are seeking a motivated customer service professional to join our Nestlé Customer Solutions Team where you will be responsible for providing exceptional service to our customers. This is a key role at Nestlé and a fantastic opportunity where the results of your hard work will be noticed,...

  • Complaints Solutions Manager

    2 weeks ago

    Rhodes, Australia Employ Full time

    Mortgage Complaints and financial Hardship resolution - Case load files from beginning to end, positive productive team - Excellent support and strong knowledgeable management - Dispute Resolutions Case Manager. - Rhodes on the train line or drive to work and park in the building - Hybrid - work from home and in the office - Excellent management and stable...

  • Customer Service Officer

    2 weeks ago

    Rhodes, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Solutions

    3 days ago

    Rhodes, New South Wales, Australia Nestlé USA Full time $80,000 - $120,000 per year

    Position SummaryJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.To manage the Supply Network of the assigned area of business, by replenishing each dispatch...

  • Complaints Case Officer

    1 week ago

    Rhodes, Australia Employ Full time

    Deal with AFCA and internal complaints around mortgages - Manage 5-10 files at any one time from beginning to end - 3 days from home and 2 days in the office - Dispute Resolutions Case Manager. - Rhodes on the train line or drive to work and park in the building - Hybrid - work from home and in the office - Excellent management and stable experienced...

  • Support Office Administrator

    5 days ago

    Rhodes, Australia Invocare Full time

    **Administrator** - **Join a truly purpose-lead organisation**: - **Work close to home - Rhodes Location (5 days onsite)**: - **Drive real outcomes in a pivotal role** **Who are we?** InvoCare is a leading provider of funeral services in Australia, New Zealand and Singapore. We operate private memorial parks and crematoria and are also a leading provider...

  • Variations Officer

    1 week ago

    Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Complaints Officer

    5 days ago

    Rhodes, Australia Employ Full time

    Deal with AFCA and internal complaints around mortgages - Manage 5-10 files at any one time from beginning to end - 3 days from home and 2 days in the office - Dispute Resolutions Case Manager. - Rhodes on the train line or drive to work and park in the building - Hybrid - work from home and in the office - Excellent management and stable experienced...