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Service - Casual Customer Service Agent

2 weeks ago

Sydney, Australia Rode Microphones Full time

**At RØDE we are Passionate about Audio**

Want to work for one of the fastest-growing, most innovative manufacturer-exporters in audio technology in the world today?

RØDE is looking for Customer Service Agents on a casual basis to join our rapidly-growing team.

**About Us**

Part of The Freedman Group, RØDE is a leading manufacturer of high-quality microphones and audio equipment, which can be found in studios, venues, on-location, and in the hands of creatives in every corner of the world. Our products are designed and primarily manufactured by our industry-leading team in Sydney and are exported to over 119 countries globally through more than 6000 dealers. Our employees are passionate, hard working, talented and are pivotal to our success.

**Location**:

- Pemulwuy

**Your responsibilities will include**:

- Provide frontline service and support to customers of Freedman Electronics group products, including RØDE Microphones, Event Electronics, Aphex, and SoundField, primarily supporting customers over tickets, however occasional phone and social channel support.
- Service administration, order support/status/invoicing and processing product returns through eCommerce platforms.
- Managing and responding to customers with marketing-type enquiries wishing to collaborate with RØDE.

**About you**:

- Qualifications in Marketing, Business, Communications, Electronics or Audio technology are welcome, but prior experience and a proven track record in a customer-facing role is more important.
- Audio systems or electronics experience is desirable.
- An interest in or understanding of technology and a keen interest in learning about audio systems and microphones—prior experience with audio or video technology will be beneficial.
- Team-oriented individual with a solid ability to work under their own initiative and a strong aptitude for self-learning.
- Exposure to eCommerce support and customer queries.
- Experience with case management.
- Experience in dealing with shipping and postage carriers and an understanding of product ordering and fulfilment.
- Knowledge or experience of the use of microphones is a definite plus.
- Minimum 2 years’ experience in a customer service environment.

**Interested?