Account Manager

**Your function** As an **Account Manager** within the Construction, Transportation and Industrial (CT&I) sales team you will be responsible for driving incremental new business to DLL by both Relationship Management and Business Development activity. You will be required to work closely with a key existing Global partner with responsibilities across Australia and New Zealand, as well as their end-user customers as applicable. The role will also be a key liaison with internal departments of DLL including Business Support, Credit, Settlements, Customer Service, Collections, Finance and Asset Management - particularly around managing deal flow, to ensure an excellent customer experience. The role will be directly responsible for managing a long-term key designated account of DLL. Typical KPIs will include new business volume, margin, partner satisfaction, partner call activity and engagement, ongoing training, process improvements and compliance. Find out more here about how you can unleash your full potential at DLL. **Day to day** - Maintain and enhance existing partnership through proactive relationship management. - Increase new business volume through regular call cycles, problem solving, and process improvements. - Continually monitor service level agreements for efficiency and effectiveness - Oversee end to end transaction processing, providing hands-on involvement with credit submissions, legal negotiations, settlement requirements and pricing as applicable - Develop and execute program management strategies to achieve/exceed sales budgets including new business volume, margin, fee income and pipeline management. - Strong engagement including weekly visits with partner sales support teams to review pipeline and ensure quality first time right credit submissions and settlements - Handle first-line escalation for non-standard enquiries, including pricing, changes in Terms & Conditions, priority deal management and settlement exceptions. Also act as first-line support for partner queries on deal status and general matters. - Identify and resolve problems before they impact on the vendor and/or their customers. All members enjoy - Two working days per year volunteering for a local charity - Health and Wellness program including healthy food, free health checks, fun health & vitality activities. - Flexible hours with possibility to work from home - Career development opportunities: online learning, member development programs. "We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.” **Your Profile** - Deadline driven, and with excellent time management skills. - Self-starter, able to self-motivate and work autonomously in a fast-paced environment with an adaptive approach. - Positive, can-do attitude is essential with a high attention to detail and a strong compliance focus - Excellent communication skills - verbal & written. - A growth mindset, with proven ability to constantly improve oneself. - High level of interpersonal skills, including an ability to develop close relationships at all levels across existing partner contacts, and DLL internal (local and global) stakeholders. - Strong understanding of sales processes, equipment finance documentation and credit / risk management in the equipment finance market. - Demonstrated experience in identifying customer needs and going above expectations in delivering solutions that exceed expectations. - Minimum 5 years of experience in a relevant role. - Experience from the Construction and Transport industries is desirable Ready to work for a company that is Partnering for a Better World **Choose wellbeing** DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. **Our four wellbeing categories are as follows**: - Connection - Build meaningful connections with other members - Health - Manage mental, emotional, and physical health - Finance - Provide learning opportunities to help members achieve personal financial health - Lifestyle - Maintain balance between work and life priorities These are the things that matter to our members and the wellbeing of our members matters to DLL **Settling in** At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest