Medical Receptionist

**About Blossoming Minds Therapy - Counselling and Psychotherapy service**:
BMT is a privately-owned practice in the Hills District of Sydney NSW with an expanding online focus Australia wide. We provide in-person and online counselling and psychotherapy support for individuals, adolescents, couples and families. We are a close team with a diverse range of expertise and experience and are highly passionate and committed to providing best practices through evidence based therapies and trauma modalities.

**The Job: Medical Receptionist & Administrative Support/Personal Assistant**

Casual Part-time position - 5 days per week (4hours/day)

Timings 10am-2pm or 11am - 3pm

Relaxed environment - varied job tasks

Patient/Client contact required

**Your Role**:
Exciting opportunity to be part of a small team of Mental Health Practitioners.

This role is based in Castle Hill until September, we will be moving to new location which is The Hills Private Hospital, Baulkham Hills from September onwards. The role is office based and you would required to come to the office 5 days a week.

You will be an integral part of a dynamic team providing high-quality Counselling and Psychotherapy reception and administrative support to the Clinicians and their patients/clients.

In this role your responsibilities will include (but not limited to):

- Client phone calls and inquiries - Managing the administration of new, current and prospective patients/clients
- Scheduling & Coordinating appointments, meetings and conferences
- Electronic document management in a paperless practice environment
- Provide PA support to the Director in the practice
- Meeting and greeting patients
- Efficient record keeping - Communication skills
- Managing your secretarial workload efficiently
- Providing a high level of Administrative support
- Assist with the cleanliness of the practice
- Follow up and manage referrals and letters from GPs and other clinicians
- Seeking Work-cover Approvals
- Following up NDIS/Victim Services correspondence
- Typing procedures
- Typing Letters
- Invoicing and Payments
- Health funds Liaisons for any claims
- Miscellanous Administration tasks
- Order and maintain office supplies
- To ensure expectations and needs of the patients/client are consistently met and in most cases as the first point of contact.

**To be considered for this role the following skills and experience are required**:

- Experience in a similar role as a Medical Receptionist, with particular experience in billing and electronic patient management systems. Although, Experience using any Medical software program would be advantageous, however we use Power diary.
- Exceptional typing skills (55+ words per minute) are essential as the practice operates in a paperless environment, you will also be required to type letters.
- Passion for customer service, high attention to detail, outstanding verbal communication skills, strong organisation, and time management skills
- Motivated, energetic and proactive individual with a passion for providing exceptional patient service will be an ideal fit for this position
- Excellent communication (verbal and written) and interpersonal skills enabling effective communication at all levels of the business
- Discretion, confidentiality, and meticulous attention to detail
- Strong understanding of medical/mental-health terminology
- High attention to detail
- Professional presentation
- Sound knowledge of MS Office suite and MacOS friendly
- Able to adapt to and enjoy being part of a team with autonomy

We value a friendly and pleasant manner with an easy-going, caring nature with above experience.

**WHAT WE OFFER**:

- Friendly and relaxed team environment
- Opportunity to work autonomously
- Supportive working environment
- Secure parking
- Access to kitchen, microwave, fridge
- Secure building after hours
- Modern and relaxed office space
- Monthly team meeting to discuss practice updates and peer support
- Professional Development

This position would be ideal for somebody who is passionate about mental health and working with clinicians and community to bring a meaningful change.

**Job Types**: Part-time, Casual
Part-time hours: 20 per week

**Salary**: $28.00 - $32.00 per hour

**Benefits**:

- Free drinks
- Free food
- Professional development assistance

Schedule:

- Monday to Friday

Supplementary Pay:

- Christmas bonus

Ability to commute/relocate:

- Castle Hill, NSW 2154: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- We must fill this position urgently. Can you start immediately?
- Are you passionate about Mental Health?
- How many years of Administrative experience do you currently have?
- Have you worked as a Medical Receptionist before in Australia?

**Experience**:

- MS Office: 1 year (preferred)
- Customer service: 1 year (preferred)
- Medical administration: 2 years (preferred)

**Language**:

- English (required)

Work Authorisation:

-