Debt Recovery Officer

2 weeks ago


Parramatta, Australia CGC Recruitment Full time

Offices are based in Parramatta and WFH - hybrid role
- 6 month contract opportunity
- Hourly Rate $35 per hour + super

We are looking for an experienced Debt Recovery Officer to join our client, a NSW State government agency, on a contractual basis.
- 6 month contract opportunity
- 38 Hour working week
- Hourly Rate $35 per hour + super
- Offices are based in Parramatta and WFH - hybrid role

**Responsibilities**:

- Identify the range of products and services offered to customers
- Understand and explain your role, your manager’s role and their manager’s role
- connecting with customers, active listening and agreeing on payment solutions
- Effectively capture information, interpret customer needs and offer solutions and/or information
- Build positive relationships with customers ensuring a quality experience
- Explore all options to resolve contact
- Ensure tone, manner and language used in conversations with customers, peers and Managers are respectful and model signature behaviors
- Suggest new and innovative customer solutions
- Treat Customers in a courteous and respectful manner and give them your highest priority

**Essentials**:

- Previous experience in Debt Recovery
- Compassionate, empathetic and an understanding nature
- Intermediate computer skills
- Excellent communication and interpersonal skills
- Ability to work within a team and adapt quickly to a changing environment
- Understand the importance of managing confidential and sensitive information
- Strong customer service skills
- Ability to multi task and prioritise
- Must be open to obtaining police check
- **MUST BE DOUBLE VACCINATED


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