Guest Experience Executive

14 hours ago

Manly, Australia Manly Pacific Full time

**Manly Pacific**

Our iconic beach location and recently refurbished property is the inspiration for our fun and energetic upscale lifestyle Hotel.

At Manly Pacific, we attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle. As we are professionally relaxed, our passion to welcome and connect with our guests surfaces. Our natural approach fosters a genuine and honest sense of service, as we provide lasting memories of local experiences. Manly’s community spirit embodies care, health and wellbeing, inspiring our team to be in balance.

**About the role**

Do you go the extra mile to create memorable experiences and make people feel welcome and value? If your answer is yes, then we have the perfect role for you

As our Guest Experience Executive, you will be the first point of contact to our VIP guests and you will be responsible for upholding our Heartist culture at all times; which means the art of human connection - It's about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with the guest.

**As our next Guest Experience Executive, you will**:

- Meeting and greeting a broad range of guests and responding to requests in a hospitable and timely manner
- Creating surprise and delight moments for our guests
- Checking and maintaining guest preferences and profiles in the property management system up to date so that our return guests enjoy a perfect stay
- Responding to guest reviews daily and working with our teams to pro-actively implement feedback received
- Collaborating with internal departments to deliver a seamless guest experience and ensuring every guest feels cared for, valued and respected

**We would love to hear from you, if you**:

- Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
- Have a passion for hospitality and are looking to develop your career in the industry, this role is a leadership role.
- Have the ability and initiative to manage own tasks, work alone and take lead of the guest experience from the beginning of the guest journey to after check out.
- Preferably have experience with Opera PMS, however this is not a requirement.
- Preferably have an RSA already, however we are happy to assist the right applicant with getting an RSA if you don’t already have one.

**Want the perks of.?**
- Working in a beachside location... morning beach walks anyone?
- Work Your Way - We adjust to your lifestyle and meet you where you are
- Wellness benefits including Employee Assistant Program, Birthday day off and discounted GYM membership
- Learn Your Way - Personal development plans and career progression
- Incredible discounts across all Accor properties and restaurants (up to 70% discount)

**Salary**: $26.31 - $39.47 per hour

**Benefits**:

- Employee discount
- Free food
- Gym membership
- Professional development assistance
- Referral program

Schedule:

- Shift work

Ability to commute/relocate:

- Manly, NSW 2095: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Guest Experience Host

    2 weeks ago

    Manly, Australia Travel + Leisure Co. Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host

    4 days ago

    Manly, Australia Travel + Leisure Co. Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host

    16 hours ago

    Manly, Australia Travel + Leisure Co. Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host

    6 days ago

    Manly, Australia Wyndham Destinations Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Executive Housekeeper

    6 days ago

    Manly, Australia Q Station Full time

    Are you a hands-on leader with a passion for hospitality and a dedication to exceptional service? Q Station is looking for an outstanding Executive Housekeeper to oversee a high-performing team of contractors, ensuring impeccable standards and a seamless guest experience. **Your role**: - Lead the Housekeeping Department to ensure seamless operations and...

  • Guest Experience Host

    2 weeks ago

    Peppers Manly Beach, Australia Travel + Leisure Co. Full time $104,000 - $130,878 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Guest Experience Host

    2 days ago

    Peppers and Sebel Manly Beach, Australia Travel + Leisure Co. Full time $40,000 - $60,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Marketing Executive

    2 weeks ago

    Manly, Australia M GALLERY Full time

    **Company Description**: - Join_ **Manly Pacific** today! Manly Pacific, a jewel within Accor’s luxury MGallery collection, offers a front-row seat to the iconic Manly Beach in Sydney, Australia. Guests indulge in calming, luxurious accommodations, exceptional wellness facilities, and the vibrant local scene, all set against stunning coastlines and...

  • Executive Assistant to The CEO

    4 days ago

    Manly West, Australia Moreton Bay College Full time

    Supportive Christian Culture - Bayside Location - Permanent Full time position **THE POSITION** The support of a well organised, adaptable, collaborative and technically skilled Executive Assistant who shows initiative and is an excellent communicator is fundamental to the success of the CEO and Executive Principal. The Executive Assistant at Moreton Bay...

  • Administrator Manly Region

    1 week ago

    Manly Vale, Australia Austcorp Executive Full time

    Excellent rates + salary - Permanent position starting ASAP - no weekends - Great team + positive working environment I'm currently seeking an Administrator / Clerical Officer for an Aged Care Facility in the Northern Beaches, Sydney. This is a great opportunity for anyone looking for a full time position in Aged Care. You will be responsible for meeting &...