Administration Front Desk Allied Health Clinic

1 week ago

Caboolture, Australia Synergy Learning and Therapy Full time

Synergy Learning and Therapy is located in Caboolture South / North Brisbane and is now seeking a committed and experienced part-time Front Desk Administration officer to join a long-established allied health and creative therapy clinic. This role is a dynamic one as the right applicant is the front line for our business and fulfils an important and flexible support services role for our clients. We have previously been a paediatric clinic but are moving towards a clinic for adults as well. Internal office training is included but we are also after a self-sufficient applicant with at least a basic understanding of clinic coordination and administrative functions.

**Duties and Responsibilities**:
**Reception**
- Greeting clients on entry to the clinic and interacting with them to resolve any administration issues
- Diary management and scheduling of client bookings (Power Diary)
- Pastoral care / setting up of internal telehealth links to externally located therapists

**Administration**
- Billing / invoice management of client accounts (Xero)
- Liaising with Medicare, private health funds, NDIS and Plan Managers, medical professionals (internal and external) and other external stakeholders
- Some clinical and marketing aspects to the roles
- Experience in using scheduling app Power Diary (bonus but easy to learn), Word, Outlook and Excel
- Administrative support to the therapy teams
- Scanning and data management
- Maintaining confidentiality and adhering to all legislation and processes
- Working through complicated requests and problem solving

**Skills and Experience**
- Previous Experience in a medical / therapy clinic
- Exceptional communication and customer service skills
- Strong organisational and time management skills
- Ability to multitask, troubleshoot and problem solve
- Willingness to assimilate into a productive team environment
- Excellent written and verbal communication skills
- A vigilant attention to detail
- Ability to prioritize tasks and manage multiple duties
- Friendly, professional, empathetic and courteous nature
- Ability to work harmoniously as part of a team and also autonomously
- Common sense, flexibility and a sense of humour

**We would love**
- Cert 3 in Medical Administration or equivalent or previous experience in front desk coordination in an Allied Health clinic
- Knowledge of NDIS, billing practices, codes...
- Blue Card or eligibility

**Hours**

Part time hours are negotiable but we are open Monday to Friday 8:30 - 5 pm and Saturdays (8:30 - 2:30pm only).

**Wages**

Negotiable for the right applicant (a probationary period applies).

**Job Types**: Part-time, Casual

Pay: $25.00 - $35.00 per hour

Expected hours: 4 - 15 per week

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Caboolture, QLD: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you used Power Diary (scheduling app) or equivalent?
- Do you have experience using office based apps such as Word, Excel, Outlook?

**Experience**:

- Allied Health administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 30/09/2024
Expected Start Date: 07/10/2024

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